McDonald's

3.0
2387 reviews
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Business Details

2998 E Franklin Blvd, Gastonia, NC
28054, United States
(704) 853-3716
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2998 E Franklin Blvd, Gastonia, NC
28054, United States

Hours

Reviews

3.0
2,387 reviews
5 stars
649
4 stars
381
3 stars
368
2 stars
232
1 star
757

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.

Cleanliness

Many reviews highlighted dirty conditions in the restaurant, including restrooms and dining areas, which negatively impacted the overall experience.

Food Quality

Customers frequently complained about cold, incorrect, or poorly prepared food, with some describing it as inedible.

Customer Experience

Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers noted friendly and helpful staff members, particularly in isolated instances.
  • LC
    Lorenzo Carter
    3 days ago
    1.0
    Took too long to get my food and they did not put the fish fillet on my sandwich so they gave me two pieces of bread, cheese, and tartar sauce on top of that the place was dirty never again
  • FC
    Frank Carcamo
    5 days ago
    5.0
    Rhonda the manger is five stars all around! Great service! Needs to be a franchisee!!
  • NL
    Nakita Lowery
    Oct 23, 2025
    1.0
    Just ordered door dash 45.53 did not receive my kids meals it’s 8:00 I order at seven the food was cold missing drinks and trying to contact the store nobody is answering nobody has money to waste I will be going to the location tomorrow for my money back
  • AI
    A I
    Oct 17, 2025
    2.0
    I placed a Curbside Pickup order and waited around 20 minutes - nobody brought it out. When I finally went inside, my order was just sitting there on the counter. I told the cashier that it was mine, and instead of being helpful, she gave me a look like she was doing me a favor by handing it over — even though I had been waiting for so long.
  • DH
    Dave Hess
    Oct 5, 2025
    3.0
    We ate here on September 18, 2025 while our EV was charging at the Tesla chargers in the Franklin Square parking lot. The service and food were fine, but access to the restaurant was not. The sidewalk from the doors was painted black ending in an 8" drop to the drive. My wife didn't notice the curb, stepped off bumping her head, hand, knee and elbow and spraining her ankle. A kind bystander and the manager on duty were sympathetic and helpful in getting her in the car. The sidewalk definitely needs work.
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Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 2998 E Franklin Blvd, Gastonia?

McDonald's in Gastonia is open for dine-in from 5:00 AM to 11:00 PM every day of the week.

Does this McDonald's location have drive-through service and when is it available?

Yes, the Gastonia McDonald's has a drive-through open daily from 4:00 AM to midnight.