Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional staff, with complaints about poor attitudes and lack of assistance.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
Speed of Service
Customers consistently noted long wait times for food, both in-store and at the drive-thru, often exceeding reasonable expectations.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including trash accumulation and dirty tables.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold, stale, or improperly prepared items.
CA
Cloud9 Angel
Jan 5, 2026
1.0
ordered big breakfast got syrup but no pancakes . It's like a bisquet in a tray tried to call but fake phone number
DA
Dre’ Ames
Jan 2, 2026
3.0
This is location on west Franklin. This place is hit or miss. Sometimes you get hot food sometimes it’s just not. Sometimes your order is correct, most of the time it’s not. Since their reconfiguration of the inside of the restaurant being less customer friendly the service has become poor. Unlike the days of old where McDonalds employees use to stand at attention to take your order soon as you walk through the door now their back is facing you and almost always there’s nobody immediately available to help. You pretty much just have to stand there until somebody turns around and looks your way. They really need to change this setup slightly. This Walmart-ish style of customer service where there’s little help and your checking yourself out is very unbecoming in a supposedly fast food place. This works at Taco Bell where most of the customers are younger and don’t really care for the personal interaction but not so much at McDonalds where you have a mixed age crowd and sometimes the older people still need assistance. They need to have at least 1 and at busy times 2 people dedicated to helping customers 100% or they too will start to loose customers. I’m sure they already have…. McDonald’s tastes the same anywhere you go in the United States, you only taste a difference if you’ve eaten it outside of the US where it does taste different.
GS
Gabriel Saldana
Dec 20, 2025
1.0
The black girl with orange hair, supervisor, has had a bad attitude on several occasions... terrible service in this town.
XX
Xee Xyooj
Dec 7, 2025
1.0
The black lady with orange hair at the pick up was very rude and unprofessional. I ordered a large strawberry smoothies and my drink was halfway full. Tell me why she's adamant that's a large drink. No lady, I've had plenty of McDonald's strawberries smoothie, so to tell me a half-ass full cup is a large is ridiculous. She was than cursing to her coworker about me. Instead of making it seem like it's the customer's fault, own up to it and fix the problem. McDonald needs to hire better people.
EG
Ella Galeas
Dec 5, 2025
1.0
This is the Worst McDonald’s I’ve been to, every time I go to this McDonald’s , they always have my order messed up they NEVER put my sauces in. I asked the lady and she told they were inside the bag , once I get home there’s nothing and my order messed up.