McDonald's

Reviews

• SE

  Spencer Emmons

  5 days ago
  1.0
  Just went in to get a regular double quarter pounder with cheese and medium fry. Nothing extra no add ons nothing, just a regular burger. Got told to wait in the mobile app spot. Waited for 15 minutes, went in to check on it still not ready. Took 25 minutes altogether just to get a regular burger and fries..
• RJ

  Rhonda Jones

  Jan 5, 2026
  5.0
  It was ok Average I have no complaints
• TL

  Tavadze Lasha

  Dec 24, 2025
  1.0
  Never choose this Mac, waiting time minimum 30 min.
• ER

  Ehimemen Robert

  Dec 22, 2025
  1.0
  Formal Incident Complaint (Draft) Date: Monday, December 22, 2025 Time: Approximately 8:50 a.m. Location: McDonald’s, 50 Glen Road, Garner, NC On the above date and time, I went to pick up a delivery order at the McDonald’s located at 50 Glen Road in Garner, NC. As I was exiting the restaurant, a female employee was sweeping directly outside the doorway. I was holding my delivery in my left hand and opened the door outward with my right hand. I paused and waited for the employee to move so I could safely exit, as the door opened toward her and she was positioned directly in front of it. Despite seeing the door open and my attempt to wait, the employee continued sweeping and did not make space for me to pass. When she momentarily stopped sweeping to use her phone, I attempted to exit quickly. At that point, she resumed sweeping abruptly, and the broom struck the back of my heel. I stopped and calmly told her that sweeping into me was rude and unnecessary. In response, the employee became verbally aggressive, began cursing, and spoke in an unprofessional manner. I returned inside the restaurant and requested to speak with a manager. A female manager came out with me, and I explained what had happened. When we approached the employee outside, the manager stated that the employee was “only fifteen and autistic.” No apology was offered, nor was there any attempt to de-escalate the situation or acknowledge the physical contact and verbal behavior. The interaction left me frustrated and disappointed, particularly due to the lack of accountability and professionalism from management. This location has a history of poor customer service, including delayed and missing orders, and this incident further reflects ongoing issues. I am submitting this complaint to formally document the incident and request that appropriate steps be taken to improve employee supervision, customer safety, and management response at this location.
• TW

  Timothy “DJ Square Knot” Wilson

  Dec 7, 2025
  3.0
  This location is forever out of, or something is not working. For example, I've visited this location three times in one month and they didn't have shakes because the machine was down. Here's another good one...I drive 15 minutes because I had a taste for sweet tea and when I get there, guess what they don't have? You guessed it, Sweet Tea! I can maybe understand milkshakes but being out of Sweet Tea? How do you run out of sweet tea? It's three ingredients...Filtered water (I hope), steeped tea (from tea bags), and simple syrup (concentrated water and sugar). I would say someone dropped the ball on that big time being Sweet Tea is a Southern Staple to which I learned when I moved to North Carolina. This location tends to get orders wrong quite often as well. Can't tell you the number of times I've had to call them to tell them my order order received was incorrect and they had to replace it. Which in many cases, is an inconvenience for me as I don't travel that area very often. Like tonight, I couldn't get the sweet tea so I had to get that from a neighboring fast food restaurant but I ordered my Granddaughter a 6pc Chicken Nugget Happy Meal w/Apple slices and Apple Juice with BBQ sauce. Well...We got the 6pc will double fries which were cold my Granddaughter said and no dipping sauce AT ALL. And for a seven year old who absolutely loves "The M" as she calls McDonald's, frustrates me and is disheartening to her. Shouldn't a dipping sauce be a given when you order Nuggets? Smh. In my younger days, I worked in a competing fast food restaurant and if the type of service I receive from this restaurant happened back then, after one warning, if it happened again, that crew would be fired. Everyone there from the managers who don't want to tell you their name on down to the person in drive-thru should have mandatory customer service and operations accuracy training before they are allowed to put on a uniform. Get it together folks! You're in the business of Customer Service which I have worked for 30+ years as an employee and business owner, so I'm well aware of how it should be done.

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