Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,023 reviews
5 stars
613
4 stars
372
3 stars
358
2 stars
205
1 star
475
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned cold or improperly prepared food, with some customers receiving incorrect items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including trash and disorganization.
Mixed Experiences
While some customers praised friendly staff and good food, many others expressed dissatisfaction with their overall experience.
Mobile Order Problems
Customers frequently encountered issues with mobile orders, including missing items and poor communication regarding order status.
- MMMichelle Miller5 days ago1.0My food was cold. I’m not talking about was hot then got warm. I’m talking about it tasted like it had been sitting out under a warmer. The bun was hard, meat was overcooked. This location sucks!
- KKKerry KesterNov 4, 20255.0I go here often since its by my job, staff always so nice, but today the app was messing up and the woman at the window took a few min to actually help and got my order processed, I think her name was Rafiza? (Sorry if I got it wrong) but big shout out to her, she was so polite & helpful, 10/10 customer service, give her a raise
- BBBeautifulOct 31, 20252.0This guess road McDonald's is sorry. The workers have no pride in their work. My bacon quarter pounder had no bacon. And my nuggets were missing. I ordered thru uber eats. This is not my first negative run in with this particular McDonald's, but it will be my last
- CHCharles HolcombeOct 31, 20253.0The food and service was great. Five vagrants hanging around at the entrance to the building?
- KKKrystalSep 25, 20251.0We ordered curbside. Not only did it take forever but the person bringing the food walked so slowly across the parking lot that you could tell that they would literally rather be anywhere else but there. He was more concerned with putting a vest on(which he never got on and ended up taking off again anyways)than making sure our bag wasn't ripped to pieces or making sure we got our food quickly. They forgot several things so I had to go inside. Walk in and it looked like a homeless campground. Lady had bags all over the tables and floor just strown about in no particular fashion as if it were her home and not a public restaurant. The store was nasty, stuff was all over the floor, trash, bits of food and sticky stuff. The workers were clueless. I stood there for a few minutes and one of the workers just kept staring instead of asking if I needed anything. I finally just called out to anyone who would listen and finally got help and even then they acted like it was my fault they forgot my items. I see now why at 6pm and being right off the highway why it was deadville in there. They clearly don't give a crap if they are employed or not. Or maybe they just allow it because the company/owners keep letting it happen. Won't go back. Will drive somewhere else.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 2700 Guess Rd, Durham?
The restaurant is open every day from 5:30 AM to 10:00 PM.
When is the drive-thru available at this McDonald's location?
The drive-thru operates from 5:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 11:30 PM.
What delivery and pickup services does this McDonald's offer?
The location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's conveniently using a mobile app?
You can order using the McDonald's App available for iOS and Android or order online through their provided delivery URL.
What payment options are accepted at McDonald's on Guess Rd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru service for your convenience.
Are there nearby convenience stores close to McDonald's at 2700 Guess Rd?
Yes, there's Refuel convenience store and Cruizers Convenience Marketplace nearby where you can shop for essentials.
What gas stations can I find near this McDonald's?
Nearby gas stations include Exxon, Exxon & Mobil Stations, and BP, helpful for refueling before or after your visit.
Are there any interesting nearby spots to visit before or after grabbing food at McDonald's?
Yes, you can visit North Pointe Shopping Center for shopping, The French Corner Bakery for desserts, or stop by Ready Set Fitness for a workout nearby.