Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with unsanitary conditions in both the dining area and restrooms.
Management Issues
Several reviews mentioned unprofessional behavior from management, particularly a manager named Margarita, who was described as rude and dismissive.
Safety Concerns
Customers expressed concerns about safety due to the presence of homeless individuals in and around the restaurant, leading to uncomfortable dining experiences.
JS
Jeremy Sims
Nov 15, 2025
1.0
Terrible service from the manager around 5 AM this morning. At the speaker, she asked for the last three numbers of my order, but the Uber Eats app hides the last two. She kept repeating, give me the last three numbers. I told her that I can't see that, and requested that she meet me at the window for me to possibly better explain. She kept repeating for me to give her the last three numbers. So I went to the window. She wouldn't come over, despite seeing me. I had to wait until the next customer arrived to pick up their order for her to come to the window. She was obviously angry. In her broken English, she said I didn't give her the last three numbers. I asked her why she wouldn't talk to me, that I was only trying to communicate the issue better. I also asked her why she was angry. She started to ask me to move. It's give her zero stars if possible. There are several McDonald's nearby. I would definitely visit a different location before willingly choosing to do business there.
SA
Sonya Adams
Nov 13, 2025
3.0
The service at this particular location is usually very poor but a new cashier (black gentleman) made my experience a lot more enjoyable!
PP
Pet Palace
Nov 6, 2025
1.0
Rude staff bathroom says for paying customers only and is locked so you have to ask for a key. I bought a meal and they wouldn't unlock the bathroom for me. What the heck McDonald's
DB
Dalia Barajas
Nov 4, 2025
2.0
I dont like this mcdonalds the employees are nice and the food is sometimes good but most of the times its a really bad place it feels like everytime I go there there's always something going on there yelling and shouting and mistreatment from the manager I dont like how the managers treat their employees the managers should treat their employees better especially that one manager who yelled at an older worker its such a bad environment other than the sweet workers
AL
Ashley Lewis
Oct 22, 2025
1.0
I went thru drive thru I ask can they add mayo to my burger when I seen she added it it said 69cent I said oh instead you can take that off and I’ll
Just would like to use mayo packets she said we don’t have have mayo packets I said when did y’all run out because yesterday yall did she said today we don’t have any I drove my car around and went in I order my food in the inside and guess what I ask for mayo packets who took my order in the inside and he went and got two mayo packets for me I said thank you moral of the story drive thru taker was telling a story all because I said I didn’t want to pay for them to add mayo and she was Hispanic I don’t know what was her problem but I don’t have to pay to add mayo to my burger if I don’t want to no need to lie when clearly yall had Mayo packets.
What are the regular dining hours at McDonald's 1010 N Miami Blvd, Durham, NC?
The dining area is open Monday through Thursday from 6:00 AM to 9:00 PM, and open 24 hours on Friday, Saturday, and Sunday.
During what hours is the McDonald's drive-thru service available at this location?
Drive-thru hours vary: Monday 4:00 AM to midnight; Tuesday to Wednesday 5:00 AM to midnight; Thursday 5:00 AM to 4:00 AM next day; and 24 hours on Friday through Sunday.
What online options are available for ordering food from this McDonald's?
Customers can order through the McDonald's App, accessible via Apple Store or Google Play, the official delivery site, and a direct online ordering link provided.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer delivery and curbside pickup services?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Is there a drive-thru available at McDonald's on 1010 N Miami Blvd?
Yes, this McDonald's location has a drive-thru service.
What are some nearby stores where I can shop before or after visiting McDonald's?
Nearby shopping options include Durham Village (furniture and building supplies), Maxway (discount and convenience store), Citi Trends (clothing store), and Compare Foods (grocery store).
Are there other fast food restaurants near this McDonald's in Durham?
Yes, nearby fast food options include another McDonald's, Church’s Texas Chicken, Hardee's, and Little Caesars Pizza, providing a variety of quick dining choices.
What nearby services can help with financial transactions near McDonald's?
Close by are PLS Check Cashers, Western Union for money transfers, Ria Money Transfer, LibertyX Bitcoin ATM, ACE Cash Express for loans, and Walgreens which also offers convenient financial services.
Does this McDonald's support wifi and mobile offers for customers?
Yes, the location offers WiFi as well as mobile offers and mobile ordering to enhance customer convenience.