McDonald's

2.8
1273 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1010 N Miami Blvd, Durham, NC
27703, United States

Hours

Reviews

2.8
1,273 reviews
5 stars
321
4 stars
184
3 stars
171
2 stars
116
1 star
481

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with unsanitary conditions in both the dining area and restrooms.

Management Issues

Several reviews mentioned unprofessional behavior from management, particularly a manager named Margarita, who was described as rude and dismissive.

Safety Concerns

Customers expressed concerns about safety due to the presence of homeless individuals in and around the restaurant, leading to uncomfortable dining experiences.
  • JS
    Jeremy Sims
    Nov 15, 2025
    1.0
    Terrible service from the manager around 5 AM this morning. At the speaker, she asked for the last three numbers of my order, but the Uber Eats app hides the last two. She kept repeating, give me the last three numbers. I told her that I can't see that, and requested that she meet me at the window for me to possibly better explain. She kept repeating for me to give her the last three numbers. So I went to the window. She wouldn't come over, despite seeing me. I had to wait until the next customer arrived to pick up their order for her to come to the window. She was obviously angry. In her broken English, she said I didn't give her the last three numbers. I asked her why she wouldn't talk to me, that I was only trying to communicate the issue better. I also asked her why she was angry. She started to ask me to move. It's give her zero stars if possible. There are several McDonald's nearby. I would definitely visit a different location before willingly choosing to do business there.
  • SA
    Sonya Adams
    Nov 13, 2025
    3.0
    The service at this particular location is usually very poor but a new cashier (black gentleman) made my experience a lot more enjoyable!
  • PP
    Pet Palace
    Nov 6, 2025
    1.0
    Rude staff bathroom says for paying customers only and is locked so you have to ask for a key. I bought a meal and they wouldn't unlock the bathroom for me. What the heck McDonald's
  • DB
    Dalia Barajas
    Nov 4, 2025
    2.0
    I dont like this mcdonalds the employees are nice and the food is sometimes good but most of the times its a really bad place it feels like everytime I go there there's always something going on there yelling and shouting and mistreatment from the manager I dont like how the managers treat their employees the managers should treat their employees better especially that one manager who yelled at an older worker its such a bad environment other than the sweet workers
  • AL
    Ashley Lewis
    Oct 22, 2025
    1.0
    I went thru drive thru I ask can they add mayo to my burger when I seen she added it it said 69cent I said oh instead you can take that off and I’ll Just would like to use mayo packets she said we don’t have have mayo packets I said when did y’all run out because yesterday yall did she said today we don’t have any I drove my car around and went in I order my food in the inside and guess what I ask for mayo packets who took my order in the inside and he went and got two mayo packets for me I said thank you moral of the story drive thru taker was telling a story all because I said I didn’t want to pay for them to add mayo and she was Hispanic I don’t know what was her problem but I don’t have to pay to add mayo to my burger if I don’t want to no need to lie when clearly yall had Mayo packets.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's 1010 N Miami Blvd, Durham, NC?

The dining area is open Monday through Thursday from 6:00 AM to 9:00 PM, and open 24 hours on Friday, Saturday, and Sunday.

During what hours is the McDonald's drive-thru service available at this location?

Drive-thru hours vary: Monday 4:00 AM to midnight; Tuesday to Wednesday 5:00 AM to midnight; Thursday 5:00 AM to 4:00 AM next day; and 24 hours on Friday through Sunday.