Mixed reviews on food quality, with some praising the pizza and cheesesteaks while others reported issues with preparation and taste.
Customer Service
Customer service experiences vary widely; some customers praised the staff's friendliness, while others reported rude service and poor handling of complaints.
Atmosphere
The atmosphere is generally described as welcoming and clean, though some customers noted concerns about the location's safety.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect orders.
Pricing Concerns
Some customers felt the prices were too high for the quality of food received, leading to dissatisfaction.
IM
It’s Me
Nov 10, 2025
5.0
The best pizza ever! Whether you get the Sicilian or the napolitan it's perfect. Just wish it was in a better neighborhood. But that won't stop me. The booths are a little tight to fit in so keep that in mind if you plan on dining in. But my goodness, that pizza is still on my mind and I want to go back tomorrow already. The prices are very reasonable and the owners are very nice.
LF
Leona F
Oct 24, 2025
3.0
I had a large, thin slice of cheese pizza. It was good, but my only complaint was that there wasn’t enough cheese!
SG
Susan Giron
Oct 15, 2025
5.0
Sorry grew up in the Village and it's just not as safe feeling as it used to be. But the food is awesome.
CB
Connie B
Oct 3, 2025
3.0
I purchased two (2) Cheesesteak Specials at the Village Italian Pizza yesterday for $19.35. They were horrible. A greasy mouthful of mushrooms, and very little meat on a 6", 8" roll. A chessy, greasy mushroom sandwich. Yikes!
I like this place, as many Durham residents do, but this was a bust. The Cook got this totally wrong.
Take item off menu if supplies are scarce or too costly, or you don't know how to prepare it WELL, for a customer. I felt like this was just thrown together for a quick buck, because people will eat anything, right? Wrong.
The customer service is great and the atmosphere is great 👍
I'll continue to be a customer though, less frequent and more selective, maybe just stick to pizza 🍕
ND
Nicole Donovan
Oct 2, 2025
5.0
Ordered for the first time, as we just moved to Durham yesterday and the food was excellent. The pizza was delivered hot and was cooked perfectly.