McDonald's

3.5
1281 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
171 NC Hwy 16, Denver, NC
28037, United States

Hours

Reviews

3.5
1,281 reviews
5 stars
449
4 stars
282
3 stars
207
2 stars
113
1 star
230

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive behavior from staff, particularly during the morning shift, leading to a negative dining experience.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong modifications, causing frustration among customers.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or improperly prepared items, particularly fries and burgers.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions inside the restaurant, impacting their overall experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service, particularly during breakfast hours.
  • AG
    Aa Gg
    3 days ago
    5.0
    The waiters are very kind
  • RR
    RENMAN
    4 days ago
    5.0
    Excellent service!
  • AR
    A Rice
    Dec 31, 2025
    4.0
    I see all the negative comments about the employees at this location, but that was not my experience this morning (1/31/25) in the drive thru. The ladies at each window couldn’t have been friendlier! I got a HAPPY NEW YEAR! from both of them and they were very nice. My unsweet tea is usually messed up and I have to return it, but my order was accurate and fast. Maybe this location is turning a corner - so give them another try - or at least go in the morning when the nicest employees are working!
  • SG
    Soumaly Garner
    Dec 30, 2025
    4.0
    Food were order were correct and prompt.
  • AA
    Adrionna
    Dec 22, 2025
    1.0
    Very disappointed to say this is a local McDonald’s for us and we now drive almost 30 minutes to the next one just to avoid this one. Not to mention we ONLY ever eat French fries from this place. The customers are always extremely kind and are the ones that make the environment somewhat decent. Specifically, the morning shift/workers are continuously just beyond miserable, they are rude, dismissive, and are never NOT shrugging off customers. I DoorDash for one of my jobs and that is the only time that I have to come in here as I am forced at that point. Not only are they rude to customers, but then others that are working delivery services and picking up orders, including myself. This is about the fourth time now however, somebody picking up an order was waiting, and I saw their order sitting on the table. It took not only the man to ask three people and get looked at and ignored as they walked past him, but then myself, three women that I had to ask for help. It was only once I’ve raised my voice in disgust at this point that they went over, snatched the bag and threw it on the pick up counter for the man to get. Another man asked about a mobile pickup and a lady waddled her way past him waving her hands in the air yelling “NOT MY JOB”. My problem personally is they continuously mark the DD orders ready for pick up, when the order is not ready to be picked up. I had an order to pick up on the hour and didn’t leave the store until 30 minutes later. It was 2 food items and 3 drinks. It said it was available to pick up which puts me and other Dashers behind on the app. It marks our pick up and delivery time as late. Our acceptance rate goes down, we lose money, and once we hit below a certain percentage, we then lose our jobs and get kicked from DoorDash. The Night Shift is a little bit better. I have to say I’ve had pretty good experiences then. There’s one lady that works the morning shift as a manager I’m pretty sure or maybe not anymore, but she is certainly a problem. I watched an older couple get dismissed and ignored at the counter all morning while waiting for my order to the point where they left. It doesn’t matter the age or ethnicity. These workers are just genuinely so rude to everyone and anyone that walks into the store’s location. I’ve noticed some new people were hired and genuinely it’s still an issue. We live in a world and economy, where a little bit goes a very long way these days. Either the general manager does not care about any of these issues or if they do, they need to sit and have a very large meeting to discuss. If you hate your job or you hate working with people, I am 100% sure people like myself would take your place and provide and excel within customer service and just genuinely being kind. People who do not like providing customer service should not be working within customer service. It is so frustrating, through making my point this morning, I had many people at the counter agreeing with me. Between the reviews and in person complaints, I just think that this place needs complete reshaping remodeling and new employees entirely. I can come to this store and point out one specific man and one specific woman that are absolutely amazing. The rest of you I apologize (not really), but you should not be working here. You are jeopardizing people’s jobs because you hate your own, and you are making people have a miserable experience when all they want is to come in for breakfast, lunch or dinner. At this point, I don’t know how this location is still running. 0 stars if I could.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's in Denver, NC is generally open from 5:00 AM to 11:00 PM Monday through Wednesday, extending to midnight on Thursday, open 24 hours Saturday, and with varied closing times on Friday, Sunday, and others. Please check specific days for exact times.

What are the delivery hours for this McDonald's?

Delivery is available from 6:00 AM to 10:30 PM Monday, Tuesday, and Sunday; until 12:30 AM on Wednesday and Thursday; and until 2:30 AM on Friday and Saturday.