McDonald's

3.1
2500 reviews
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Business Details

3117 Dallas HI-Shoals Hwy, Dallas, NC
28034, United States
(704) 922-8335
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3117 Dallas HI-Shoals Hwy, Dallas, NC
28034, United States

Hours

Reviews

3.2
2,446 reviews
5 stars
738
4 stars
426
3 stars
399
2 stars
235
1 star
648

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some experiences exceeding 30 minutes.

Food Quality

There were numerous complaints about food being cold, improperly prepared, or not matching orders, leading to dissatisfaction.

Cleanliness

Many reviews highlighted issues with cleanliness, particularly in the dining area and bathrooms, which were described as dirty and poorly maintained.

Staff Attitude

Customer service experiences varied widely, with some staff being described as rude or unhelpful, while others received praise for their friendliness.

Order Accuracy

Several customers noted frequent mistakes with their orders, including missing items and incorrect modifications.
  • JW
    Judy Willis
    Nov 10, 2025
    1.0
    Waited 33 minutes for a cold Big Mac and fries. The manager was rude.
  • GS
    Gay Sain
    Nov 9, 2025
    1.0
    Was ask to pull up. Waited 10 minutes and had to inside to get my food. Now it was cold. Sorry customer service.
  • DC
    David Clarke
    Nov 9, 2025
    1.0
    They handed me my combo. They told me to pull to parking spot four so they can give me the orange juice. Sat there for 15 minutes. Still no orange juice.
  • DD
    David Deal
    Nov 5, 2025
    2.0
    It was a accident online order. I canceled it quickly. Got a email saying canceled refund 7 days. Waited 10 days contacted cooperate. After a couples email they said local restaurant had to do it. No refund nov 5. thanks for response. I could not get it to mail to that email address.
  • TC
    Tommy Chapman
    Oct 13, 2025
    2.0
    I was in the drive thru. I had a simple order, 1 triple cheeseburger (special), 2 pumpkin pies. I had about 4 cars ahead of me. It took me about 10 to 12 minutes to get to the window. When I got to the window, they pulled me up. I figured, can't be too bad, my burger only had 3 toppings, and the only other thing I had was 2 pumpkin pies.. I waited about 15 minutes and then I went in. Until I asked a manager what was going on, nobody was even making my burger, or apparently Noone was boxing up the pies either! They just forgot about me! It took a total of 35 minutes from menu board to me getting back in my car with my food! They weren't crazy busy either, just steady. WHAT IS GOING ON HERE?? Be prepared for a wait if they pull u up. On a positive note, the food was really good!
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 3117 Dallas HI-Shoals Hwy, Dallas, NC?

McDonald's at this location operates from 5:00 AM to 1:00 AM Sunday through Thursday, and from 5:00 AM to 2:00 AM on Fridays and Saturdays.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru available during the same hours as the dine-in service.