Panera Bread

Reviews

• AH

  Audrey Hill

  Nov 11, 2025
  3.0
  It was a lot of confusion going on with orders. Tables weren't clean. My soup wasn't hot it was luke warm. A lot to spend on a meal I didn't enjoy. This is not the Panera Bread I'm a custom to.
• EV

  Edwin V

  Nov 8, 2025
  1.0
  Rotten lettuce, really? How difficult is it to make a sandwich? Apparently it is very challenging for the owners and staff at this location. And No mayonnaise means that you should not put it on the sandwich. Have you ever heard of food allergies? Either way, the photo tells the story and I do not need to ever go back to ANY Panera Bread. I do not trust you.
• RM

  Ros McEvoy

  Oct 17, 2025
  1.0
  Nobody at the counter to take the order. Waited - told to order via the kiosk then someone appeared. Ordered berry parfait - just strawberries. Not great.
• SC

  Scott Caughran

  Sep 29, 2025
  1.0
  Completely incapable of handling the weekday lunch rush which is surprising considering their uptown location. Kitchen was slow as molasses despite multiple people working back there. No joke there was a list of backlogged orders 20-30 deep and customers were having to give up and leave because they had waited so long for their food already and it still wasn't ready. The employees wrote down their phone numbers to get refunds when the manager returns on another day. I guess we will see if that actually happens. Edit: Did successfully receive my refund a few days later which was good. Have not revisited yet to see if speed of service has improved.
• KZ

  Kalu Zeleke

  Sep 19, 2025
  1.0
  I'm here to express my extreme disappointment with the service I received at your location today. What was supposed to be a simple lunch order turned into a frustrating and unacceptable experience. I placed my order and waited over an hour before receiving a notification that it was ready. I immediately went to the pickup window and spoke to an employee, who told me to wait. I waited another 10 minutes—with no updates—so I went back and mentioned that I had received the ready-for-pickup text. Again, she asked me to wait, and after another 10 minutes, she finally told me someone had apparently taken my order by mistake. She said they would remake the order, so I waited again—but after nearly 30 more minutes, still nothing. I approached her a third time and expressed my frustration, asking either for my order or a refund. Only then did she get the manager involved. When the manager came, instead of apologizing or taking ownership of the issue, he told me that my order had been sitting on the table for over an hour because "it didn’t have a name on it." I am 1000% sure my order had my name clearly labeled. It’s clear to me that they gave my order to the wrong person and then tried to cover it up. To make matters worse, instead of preparing a fresh sandwich, they offered me some random person's cold, hour-old order—without any apology or accountability. This is not only unprofessional, it’s completely disrespectful to customers who expect a basic level of service. I am shocked that Panera would tolerate this kind of behavior at any of its locations. I expect to be contacted regarding this incident, and I hope Panera takes serious steps to improve service and customer care at this store.

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