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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.
The dining room is consistently reported as closed, leading to frustration among customers who prefer dine-in service.
Service Speed
Customers frequently mention slow service at the drive-thru, with long wait times even when few cars are present.
Food Quality
While some customers enjoy the food, there are numerous complaints about incorrect orders, missing items, and food not being fresh.
Customer Service
There are mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for poor attitudes.
Accessibility Issues
The drive-thru only policy is inconvenient for customers without vehicles, particularly in a location near a college campus.
JR
Jaylen Rogers
Nov 5, 2025
5.0
Best bagels in town!
MM
Matt McCallum
Nov 5, 2025
1.0
The drive through is the only way to get your order, so even if you order online to avoid lines, you still get to wait in line at the drive through with everyone else whether they ordered ahead or not. Would recommend another location where the dining room is open. I will not return.
DA
Diana Fernanda Amaya
Nov 2, 2025
2.0
The dinning room was closed and when we went through the drive through they were very rude so we left.
RS
Regina Sigona
Oct 10, 2025
1.0
Please update your website, no dine in!🤬
CM
Crystal Mccray
Oct 4, 2025
1.0
Found hair on my sandwich. Manager Alex did not do a good job of resolving issue.