Panera Bread

3.7
1361 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Panera Bread
9321 JW Clay Boulevard, Charlotte, NC
28262, United States

Hours

Reviews

3.7
1,361 reviews
5 stars
624
4 stars
286
3 stars
134
2 stars
76
1 star
241

What are people saying?

AI-generated from recent customer reviews

Dining Options

The dining room is consistently reported as closed, leading to frustration among customers who prefer dine-in service.

Service Speed

Customers frequently mention slow service at the drive-thru, with long wait times even when few cars are present.

Food Quality

While some customers enjoy the food, there are numerous complaints about incorrect orders, missing items, and food not being fresh.

Customer Service

There are mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for poor attitudes.

Accessibility Issues

The drive-thru only policy is inconvenient for customers without vehicles, particularly in a location near a college campus.
  • JR
    Jaylen Rogers
    Nov 5, 2025
    5.0
    Best bagels in town!
  • MM
    Matt McCallum
    Nov 5, 2025
    1.0
    The drive through is the only way to get your order, so even if you order online to avoid lines, you still get to wait in line at the drive through with everyone else whether they ordered ahead or not. Would recommend another location where the dining room is open. I will not return.
  • DA
    Diana Fernanda Amaya
    Nov 2, 2025
    2.0
    The dinning room was closed and when we went through the drive through they were very rude so we left.
  • RS
    Regina Sigona
    Oct 10, 2025
    1.0
    Please update your website, no dine in!🤬
  • CM
    Crystal Mccray
    Oct 4, 2025
    1.0
    Found hair on my sandwich. Manager Alex did not do a good job of resolving issue.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the operating hours of Panera Bread Charlotte?

Panera Bread Charlotte is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.