Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
463 reviews
5 stars
204
4 stars
73
3 stars
49
2 stars
25
1 star
112
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, with many noting that the staff appeared understaffed and inefficient.
Staff Attitude
Feedback varied on staff friendliness; while some praised individual employees, many reviews highlighted rude or unprofessional behavior from staff members.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong drink preparations, leading to frustration.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, with reports of dirty tables, sticky floors, and overall unsanitary conditions.
Management Issues
Many customers expressed concerns about poor management and training, suggesting that staff were not adequately trained or supervised.
- AAA2 days ago1.0The employee with the AK47 neck tattoo can’t make coffee to save his life. Also doesn’t know how to interact with customers.
- KWK Williams4 days ago2.0I almost did not purchase anything but the guy working was really nice so I ordered a drink. Store was to dead for how it was kept. Store needs to be cleaned starting with the entrance glass doors was dirty and it was still early in the day. Trash on the floor bread crumbs on the counter tops straw papers finger prints all over the ice cream case. Since it’s so much down time this place needs to be cleaned!!!!
- JSJohn Samoskevich6 days ago5.0Staff super friendly. Great food and ice cream!! Nothing like an ice cream in the winter!
- MFMichael FNov 7, 20251.0Staff serves walk in customers first. Not the customers that make an order through the app, over 20 minutes ago.
- SCStephanie CabreraNov 7, 20252.0Really disappointing experience with this store today. Was trying to purchase one of their new Wicked munchkin tins which includes 10 munchkins priced at $9.99. As I was being rung up, I saw that there was an extra charge being added. I asked "Your sign says $9.99 including the munchkins, why are you charging me separately for the munchkins?". And then employee said they couldn't sell the tin alone. So I say "I know...and your sign right here says $9.99 including 10 munchkins. The price already includes the munchkins with it". Another employee proceeds to call her boss and then eventually comes back to me saying they didn't get an answer lol. Very strange experience. While she made her call, I called another Dunkin by my job which confirmed exactly what I said. The whole process made me super late to work, but the point was that I was trying to bring these treats in for my coworkers, so I wanted them sooner rather than later in the day. Dunkin really needs to train ALL employees at ALL locations. The Dunkin by my job executed the order perfectly, and even threw in a few extra munchkins for the inconvenience. Just wish I could have had a better experience here and didn't have to go to 2 locations because 1 of them couldn't understand their own signage.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 8334 Pineville Matthews Rd, Charlotte, NC?
Dunkin' is open Monday through Friday from 5:00 AM to 8:30 PM, and on Saturday and Sunday from 6:00 AM to 8:30 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What types of meals does Dunkin' serve at this location?
This Dunkin' serves breakfast, lunch, and brunch meals.
Can I order ahead using a mobile app for quick service at this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple and Android devices for a fast grab and go experience.
What special seasonal drinks are available at this Dunkin' during the holiday season?
During the holiday season, Dunkin' features drinks like the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru?
No, this Dunkin' location does not have a drive-thru service at this address.
Are there any nearby coffee or snack shops to Dunkin' at 8334 Pineville Matthews Rd I can visit?
Yes, Baskin-Robbins, an ice cream shop and bakery, is nearby for additional sweet treats, and Wingstop, a fast-food chicken restaurant, is also close by for a meal variety.
What other services or stores are located near this Dunkin' that might be useful to customers?
Nearby places include Cartridge World for office supplies, The UPS Store 0909 for shipping services, and US Bank for financial needs, making it convenient for customers to combine errands with their visit.
How can I get to this Dunkin' if I'm visiting nearby businesses such as Doyle Mechanical Systems or WallerBears?
Dunkin' is located near Doyle Mechanical Systems and WallerBears in Charlotte, making it easy to stop by for coffee or snacks when visiting these nearby sporting goods and home service businesses.
What specialties does this Dunkin' offer for customers looking for breakfast or snacks?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea to satisfy a variety of cravings.