Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor management.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with many customers advising to check orders before leaving.
Food Quality
Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.
Speed of Service
Service speed has improved, but there are still reports of long wait times, especially in the drive-thru.
Cleanliness
Some customers noted cleanliness in the dining area and bathrooms, while others reported unsanitary conditions.
KW
Kimberly Wippert
Nov 11, 2025
4.0
I used drive thru and service was far and friendly.
DD
drc930
Sep 17, 2025
1.0
Cashier was clueless about the online order I had placed 10 min prior. After chatting with others he said he would get on it and after another 10 min wasted he was uh wow sorry when I said I was on a rush. Very bad customer service.
VE
Valentina Denise Elizondo
Sep 11, 2025
1.0
Waited at the drive thru for 5 ordercwindow for a total. Requested light ice on a refresher drink large and was given 2/3 of a glass of the watermelon refresher.
TT
Travis Turner
Aug 13, 2025
5.0
Great staff deliver food efficiently!
KR
King Richard1999
Aug 12, 2025
2.0
This store has some of the worst management staff ive seen in my life. Me and my wife usually don't have too many issues with the store but today they pissed me off. We placed our order and once we got our food the cashier let us know that the manager on duty made her pay for the extra sauce we ordered for our fries. This store is a complete joke if you are going to pull money from your employees pocket for ducking sauce cups.