Pizza Hut

3.7
461 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 605 9th St W in Columbia Falls, MT. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
605 9th St W, Columbia Falls, MT
59912, United States

Hours

Reviews

3.7
461 reviews
5 stars
206
4 stars
95
3 stars
45
2 stars
27
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Staffing Problems

Many reviews highlighted that the location is severely understaffed, leading to delays and poor customer experiences.

Food Quality

Customers expressed disappointment with the quality of food, citing issues like cold, undercooked, or incorrect orders.

Cleanliness

Mixed feedback on cleanliness; some noted the restaurant was clean while others mentioned unsatisfactory restroom conditions.

Positive Staff Interactions

A few customers praised specific staff members, particularly Robin, for providing friendly and attentive service.
  • RM
    Roberto Martinez
    2 days ago
    1.0
    I rarely leave reviews, but my experience at this Pizza Hut was bad enough that it needs to be said. We were “helped” by an older woman named Robin, and her customer service was honestly some of the worst I’ve ever experienced. From the moment we walked in, she clearly had no interest in acknowledging us. We stood at the counter and politely called out to her several times, and she literally kept her back turned to us, ignoring us like we weren’t even there. When she finally did come over, there was no greeting, no basic courtesy, nothing. Just attitude. When it came time to pay, she tossed the card machine toward us right as the tip screen popped up, which felt really passive-aggressive and unprofessional. On top of that, she kept giving us dirty looks, which made the whole interaction uncomfortable and awkward. I completely understand that people have long days and get tired, but basic respect and manners are not optional when you’re working with customers. Being ignored, treated like an inconvenience, and then given attitude on top of it is unacceptable. Because of this experience with Robin, I honestly don’t feel like coming back to this location. Management needs to address this – no customer should be treated that way.
  • AT
    Adam Tidwell
    Sep 9, 2025
    1.0
    My wife placed a order online, that magical disappeared after trying to get a hold of a person to talk to about the order for 20mins. She placed a second order that I picked up. Once at home found out that there were items that were missing 8 piece chicken wings and dips that had been purchased. After trying to call back to get a refund and again the next day of failed attempts to get a old of anyone. Not the first time if getting let down by the online ordering, but will be the last. I would recommend just ordering and eating there. Food was good, of what we got.
  • CA
    Chris Arnold
    Aug 19, 2025
    1.0
    Robin shouldn't be answering the phone because she can't hear. And, to top it off, she's even rude at the front counter.
  • VZ
    Vitali Zabelin
    Aug 15, 2025
    4.0
    You know that moment when you’re starving after hiking all day in Glacier Park and “why not try Pizza Hut” turns into a legit fun detour? That was me—ready for something easy, comfy, and, well, not fine dining gear-up. Here’s my breakdown: 1. Hawaiian pizza — unexpectedly tasty. Sweet pineapple, savory ham—totally earned 5 stars. 2. Restroom cleanliness — I won’t lie, it’s meh. Gotta give it 3 stars, just keeping it real. 3. Music — guess what? It was my personal jam playlist. That alone gets 5 stars from me. 4. Server game — chilled vibes, no extra fluff, just smooth and friendly. Easily a solid 4.5 stars. 5. Floors — could’ve been cleaner, so let’s call it 3 stars there. All that said, compared to other park-side fast-food joints, this one actually stands out. I saw a few reviewers mention friendly service and clean(ish) spots around Montana’s locations  . This joint picks up where others kinda drop off. Bottom line: You want something quick, warm, and just kind of feel-good after hiking? Rocketing yourself into 5-star territory? You’re basically there with the pizza and playlist vibes. Just needs a little scrub-up and boom — perfect detour.
  • JB
    Justin Brummage
    Aug 3, 2025
    1.0
    We stopped at this Pizza Hut, today, at 12:30pm on a Sunday. The place was completely empty and one worker came up from the kitchen saying he was the only employee there and he wasn’t taking orders or dine-in because he was busy in the back... Even though the sign out front says open daily for dine in at 11am… It seems all the recent reviews are accurate with the way this location is, severely understaffed and lazy staff with insane wait times or they just turn you away because they have no staff. We of course didn’t eat here because the one employee that was too busy in the back turned us away. So just save yourself some time and irritation, go to one of the other pizza places in this town as it appears this Pizza Hut is maybe in the process of shutting down with their poor service, apparently poor quality and turning customers away because their employees are too busy doing other things in the back.

Frequently Asked Questions About Pizza Hut

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