Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Cleanliness
Many customers reported unsanitary conditions, including dirty restrooms and dining areas.
Wait Times
Customers frequently complained about long wait times for orders, both in the drive-thru and inside the restaurant.
Food Quality
Several reviews mentioned issues with food quality, including stale items and incorrect orders.
Management Issues
There were consistent mentions of poor management and lack of organization among staff, contributing to the overall negative experience.
DW
Dusty Williams
Dec 28, 2025
1.0
If I could give it a -10 I would. The customer service is nonexistent. If you hate working somewhere so much just quit.
CR
Charles Ray
Dec 23, 2025
3.0
They run out of food all the time. Bread was stale. There were hardly any meat on the BigMac.
WH
Wesley Hall
Nov 22, 2025
1.0
Took 30 mins for a burger and fries. Only one person working in the back while five employees stood at the front register talking to each other.
JB
jason bush
Oct 18, 2025
2.0
Lobby closed at 9 apparently. Ok cool. Sat in drive thru for 3 minutes till someone come on speaker. Then about another 2 minutes trying to complete my order. Pay window, the young lady didn't say a word. Took my card and had to ask for a recept. Pickup window was better. The lady was polite and had my food ready. My opinion, everyone wants a job and no one wants to work. My experience ruined it for me.