Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, often exceeding 20 minutes, for their orders.
Order Accuracy
Many reviews indicated issues with incorrect orders, missing items, and food not being prepared as requested.
Cleanliness
Numerous complaints highlighted unsanitary conditions in the restaurant, including dirty bathrooms and dining areas.
Staff Attitude
Feedback varied on staff demeanor, with some praising individual employees while others reported rudeness and lack of professionalism.
Food Quality
Several customers noted that food was often cold, improperly cooked, or not fresh, contributing to a negative dining experience.
JA
Jessica Alexander
Oct 30, 2025
2.0
Took 15 minutes to get food, pulls every car over to wait.
KK
Kim
Oct 27, 2025
3.0
Check your bag before you leave the drive-thru because they will leave out napkins and food. This has happened to me several times. Also sometimes the bread is stale on hamburgers.
JH
Jodie Hudson
Oct 17, 2025
2.0
First of all the outside lights don’t work, waiting 20minutes in drive thru only for us to receive drink without ice, thru up window needs cleaning . We were told that due to short staffing which was the reason for delay. The only reason we did not leave was because our granddaughter wanted a happy meal. McDonald needs to improve on their service or close if staff not available .
KV
Kenneth Versiga
Oct 13, 2025
1.0
I have been going to this McDonald’s for years and today, they have crossed the line, I waited 20 minutes for my online order just for them to say they can’t make a caramel frappe and if I would like an iced caramel coffee instead, of course I said no, who would? They aren’t the same. The employee told me that I can get a refund in the app, but when I checked the app it says I have to get a refund in the store. What kind of society do we have where I can not get my money back for a caramel frappe I did not receive, this is outrageous. I will never and I mean never be going to a McDonald’s ever again.
PC
Pamela Colón
Sep 23, 2025
1.0
20 minutos esperando por mi orden que había pedido por la app y salían las órdenes después de mí y no la mía. Pésimo servicio.