McDonald's

3.0
1435 reviews
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Business Details

199 Hwy 30 W, New Albany, MS
38652, United States
(662) 534-2200
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
199 Hwy 30 W, New Albany, MS
38652, United States

Hours

Reviews

3.0
1,435 reviews
5 stars
407
4 stars
227
3 stars
232
2 stars
161
1 star
408

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared meals and issues with food freshness.

Cleanliness

The restaurant was frequently described as dirty, with reports of unclean tables and unsanitary conditions.

Management Problems

Customers expressed dissatisfaction with management, citing lack of support, poor customer service training, and unprofessional behavior.

Inconsistent Experience

Overall experiences varied widely, with some customers having positive interactions while many others reported consistently negative experiences.
  • BL
    Brittney L
    2 days ago
    1.0
    Awful service. Was passing through on our way to another state and stopped to get my kids some food. Left with half my order in the bag they gave me. Ignored me when I was standing and waiting for my food. They were very unprofessional behind the counter. Had people who dont even work there in the back laughing and playing while they had numerous customers waiting to be helped and being ignored. Very unprofessional establishment!
  • JR
    Jonathan Romero
    Nov 9, 2025
    1.0
    Slowest work force ever
  • TT
    Tarra T
    Nov 7, 2025
    1.0
    11-07-2025 Heavy set drive through lady was very rude. She didn’t get our order right, and when we asked about a missing item, she gave us attitude saying *This isn’t a restaurant.* It is a restaurant, it’s a fast food restaurant, and your job is to do your job or get someone else who can.
  • KB
    Karena Butler
    Nov 7, 2025
    5.0
    Easy to order on the app and fast service!
  • JR
    Jason Rodgers
    Oct 21, 2025
    1.0
    5:55 AM and they’re open “24/7”. Ordered online and the app clearly stated it won’t let me cancel my order for refund. Doors locked, nobody working the drive thru. Can’t even get my money back. The lady sitting at the window on her phone wouldn’t even acknowledge me all she did was shake her head no and got up and walked off. WORTHLESS AND LAZY workers. I’ll never be back. If you offer online and you’re not going to work then change your hours so the app won’t let us order and WASTE our hard earned money.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in New Albany, MS?

McDonald's in New Albany, MS is open from 5:00 AM to 1:00 AM Monday through Wednesday and Sunday, and 24 hours Thursday through Saturday.

When is delivery available for McDonald's in New Albany, MS?

Delivery is available daily from 6:00 AM to 12:30 AM Sunday to Wednesday and from 6:00 AM to 2:00 AM Thursday to Saturday.