Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
455 reviews
5 stars
197
4 stars
91
3 stars
56
2 stars
24
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unresponsive to customers.
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, leading to dissatisfaction with their meals.
Management Issues
Several reviews pointed out issues with management, particularly regarding employee attitudes and lack of training.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Cleanliness
While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions, particularly in the restroom.
- GLGlenda LoveNov 17, 20251.0Never has what is on the menu
- LHLarry HackettOct 10, 20254.0Always frosty
- ARAmanda RayAug 14, 20251.0I stopped by this Wendy’s in Madison to grab my daughter something to eat on the way to softball practice. The drive-thru line was really long, so I decided to go inside since there didn’t seem to be a line. When I walked in, I waited for a moment. One of the employees (who I later realized was the manager) was helping other guests, so I assumed I would be next. She never acknowledged me—not even a simple “I’ll be right with you.” I noticed she seemed busy and a little flustered, so I tried to be patient. A mom and her son came in behind me and walked around to speak with the manager. The manager’s tone toward them was noticeably rude and made me uncomfortable just watching. The son, who seemed like a kid, was clearly nervous, but she spoke to him in an intimidating way—asking for his name, making him spell it, and just overall lacking kindness or professionalism. During all this, I was still standing there with no greeting or acknowledgment. Two different employees came in and clocked in, but neither made eye contact or said anything to me. Both were immediately directed elsewhere by the manager. By that point, it was clear that customer service here was not a priority, so I decided to leave. I understand that fast food can be fast-paced and stressful, but basic courtesy—like a hello or letting someone know they’ll be helped shortly—goes a long way. What I experienced today was the opposite. It was uncomfortable, unprofessional, and disappointing. Management here needs to be reminded that treating customers with kindness and respect should always come first.
- SMSOLID ROCK BRICK MASONRYAug 7, 20255.0Good place
- EVEmil VJul 22, 20253.0Food is average but I think everyone inside this wendy's was in a bad mood.
Frequently Asked Questions About Wendy's
Is 228 - 1251 Gluckstadt Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Madison, MS?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Madison, MS into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (601) 431-0167.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 228 - 1251 Gluckstadt Wendy’s serve breakfast?
Yes, this Wendy’s location in Madison, MS serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for Wendy's at 1251 Gluckstadt Rd, Madison, MS?
The drive-through is open from 6:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 1251 Gluckstadt Rd serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order delivery or takeout from this Wendy's?
Yes, Wendy's offers delivery and takeout options. You can order via their app or website at order.wendys.com.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy's menu and nutritional information?
Menu and nutrition details are available on the Wendy's menu website and mobile app, including allergen information and customizable nutrition stats.
Is there a Wendy's app to order food?
Yes, you can order using the Wendy's app available on the App Store at https://apps.apple.com/us/app/wendys/id540518599.
What nearby restaurants are close to Wendy's at 1251 Gluckstadt Rd?
Nearby restaurants include Sonic Drive-In, Subway, The Turnrow, Angelo's Italian and Barbecue, Bayou Bugs, Uno Mas Gluckstadt, Las Terrazas, Rollin’ On The Bayou, Krystal, and Steamer's Shrimp and Crab Market. You can grab a variety of dining options before or after your visit.
Are there any nearby automotive or service businesses near Wendy's?
Yes, nearby automotive services include Parkway Quick Lube & Tire and U-Haul Neighborhood Dealer for truck rentals, as well as Shell gas station and convenience store.
What financial services can I find near Wendy's at 1251 Gluckstadt Rd?
Nearby financial services include BankPlus and Bitcoin ATM services like LibertyX Bitcoin ATM and Bitcoin Depot.
How can I contact this Wendy's location for feedback or questions?
You can reach Wendy's Customer Care through their live chat or contact page online, call 888-624-8140 for customer care, or directly contact this location at (601) 431-0167.