Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,309 reviews
5 stars
335
4 stars
233
3 stars
248
2 stars
145
1 star
348
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported receiving cold, undercooked, or incorrect food items, leading to dissatisfaction.
Service Speed
Many reviews highlighted slow service times, with long waits for food orders, particularly during busy hours.
Customer Service
Several customers experienced rude or unprofessional behavior from staff and management, contributing to a negative dining experience.
Cleanliness
The dining area and restrooms were often described as dirty or unsanitary, affecting the overall atmosphere.
Management Issues
Frequent complaints about poor management practices and employee treatment were noted, indicating a need for better leadership.
- AJAj JonesNov 5, 20252.0Service was fast but not friendly… food was trash…chicken nuggets was hard and looked old or recooked… bun was hard or over toasted not soft… fries was undercooked or hard maybe mix with another batch… just all around horrible
- JWJohnathan WallingOct 26, 20255.0Yum
- RHroad houseOct 14, 20251.02nd time ordering a quarter pound with cheese for the monopoly promotion and despite the McDonald app saying it comes with it I still haven’t gotten any promotional tags on the quarter pounder box.
- JXJustyour.averagexgirl xOct 9, 20251.0The amount of undercooked fries I get btw I ordered a large fry. This is absolutely disgusting and insane. McDonald’s is starting to get pathetic all these teens who don’t want to work. I could easily sue and call someone to get this place shut down. Your giving someone food poisoning just because you don’t care.
- KWKim WhitelawOct 3, 20251.0Took forever to get our food & then the hamburger buns were stake & the fries weren't cooked. Qhy is it ok for you to serve people nasty food when they're paying good money for it
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 3701 Elm St, Saint Charles, MO?
McDonald's is open every day from 5:00 AM to 11:00 PM, except on weekends when it opens at 5:00 AM as well.
What are the delivery hours for this McDonald's location?
Delivery is available Monday to Friday from 5:00 AM to 10:45 PM, and on weekends from 6:00 AM to 10:45 PM.
Are there drive-through services available and what are the drive-through hours?
Yes, McDonald's offers drive-through services daily from 5:00 AM to 11:00 PM.
What types of pickup and delivery services does McDonald's offer at this location?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online or via an app for this McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of services does this McDonald's offer to customers?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any nearby gyms or fitness centers around McDonald's at 3701 Elm St?
Yes, F45 Training gym is nearby, which could be convenient if you're looking to work out before grabbing a meal.
What nearby dining options are available close to this McDonald's?
Nearby alternative dining options include Subway, Sugarfire Smoke House, China King, Jack in the Box, and Imo's Pizza.
Are there any convenient services near McDonald's for drivers or vehicle needs?
Yes, Circle K convenience store and gas station, Shell gas station, and Autobahn Car Wash & Detail are all nearby for your vehicle needs.