Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,764 reviews
5 stars
432
4 stars
287
3 stars
289
2 stars
179
1 star
577
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.
Cleanliness
The restaurant was often described as dirty, with unclean tables, overflowing trash, and unsanitary conditions.
Customer Service
Numerous customers experienced rude or unprofessional behavior from staff, including managers, leading to dissatisfaction.
Food Quality
Several reviews mentioned that the food was often cold, poorly prepared, or not as expected, contributing to a negative dining experience.
- KRKumar Raja3 days ago1.0I went to this location after my night shift around 6am to grab breakfast for my kid in the rainy morning. The manger at this location refused my payment just because I used quarters. The total bill was under $12. I had $12 worth of quarters. This policy is inconvenient and left me feeling unwelcome as a customer. Not a good experience at this store. I can understand if it’s busy time counting coins. But Iam the only one customer at drive through.
- MSMadison Standiford6 days ago1.0Who ever y’all have on the fryer with black hair needs to wear a hair net or something..hair in the food is nasty
- DMDaphine MontgomeryOct 27, 20251.0OMG what’s the point of drive thru!!! The slowest every time I come. I don’t know why I bother coming to this McDonald’s. Took my order, maybe 4 cars ahead of me just to pull each car around to bring our food out 1 by 1 and it took over 30 minutes!!! And I still had to go inside to get my food!!! DO NOT WASTE YOUR TIME
- ESElli SOct 2, 20251.0This morning I visited McDonalds after being sick for weeks, I was finally able to eat real food and I had been craving a McGriddle. It sounds silly but I was excited, my boyfriend picked me up in between classes to make it. We did two separate orders on the mobile app each being breakfast. His order went through just fine, she hadn’t asked if we were using the app but the second we went to say the second order she cut us off and proceeded to say they are no longer serving breakfast. Mind you I had ordered it on the app at 10:29, it was now 10:30 but she refused my service. I already had it in my app and she told me all I could get was lunch. Upset because it’s not gonna be the McGriddle I have been craving for so long I said no and just didn’t get anything. I just feel this is so rude considering I had already ordered it and they had the same food out for my boyfriend they just couldn’t for me. And I wanted him to eat so I still didn’t get my McGriddle and at that had to cancel my order I already made on it. I might just be hangry but I’m seriously bawling my eyes out. I’ve worked in customer service and as long as I had the breakfast menus out it was MY responsibility to serve it. My boyfriend also has worked at McDonalds and he said he’s never seen one operated so bluntly. I just am used to better experiences and this caught me off guard.
- APAndrew PerkinsSep 29, 20251.0This is my second review on the Manager TIFFANY! I understand it was busy but it took me 30mins to get a mobile order and all I was doing was asking for my food and all she can say this is my store my name is everywhere and you can get out. Telling that to many paying customers. I didn’t get all my condiments so I went to ask for some syrup and she says what do you need because I’m sure I told you to get out my store. She needs to be talked to asap!
Frequently Asked Questions About McDonald's
What are the regular opening hours of McDonald's at 1890 Zumbehl Rd, Saint Charles?
McDonald's at 1890 Zumbehl Rd is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.
Does this McDonald's location have a drive-thru service and what are its hours?
Yes, the McDonald's drive-thru is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.
Can I order delivery from this McDonald's and what are the delivery hours?
Delivery is available daily from 5:00 AM to 10:30 PM, except on Sundays when delivery starts at 6:00 AM.
What types of payment options are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What pickup and delivery services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order from McDonald's using mobile apps?
You can order using the McDonald's App available on the Apple App Store and Google Play Store via the provided links.
What services are available at this McDonald's restaurant?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby banks can I visit before or after dining at McDonald's on Zumbehl Rd?
Pulaski Bank and Busey Bank are close by, making it convenient to handle banking errands in the same trip.
Are there any nearby places where families can engage in recreational or shopping activities near McDonald's?
Yes, Foss Swim School for swimming lessons and Pet Supplies Plus for pet needs are nearby, ideal for family visits before or after dining.
What local dining options are available close to this McDonald's location?
Nearby dining includes Golden Corral Buffet and Grill, El Mariachi, Stef's Pizza, La Tapatia Mexican Restaurant, Krab Kingz, Stefanina's Italian Restaurant, and Penn Station East Coast Subs.