Wendy's

3.1
2052 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9708 E 63rd St., Raytown, MO
64133, United States

Hours

Reviews

3.1
2,052 reviews
5 stars
531
4 stars
374
3 stars
374
2 stars
220
1 star
553

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items.

Cleanliness

Several customers noted unsanitary conditions, including dirty floors and restrooms.

Food Quality

Feedback on food quality was mixed, with some enjoying their meals while others received cold or poorly prepared food.

Staff Behavior

Customers frequently mentioned unprofessional behavior from staff, including arguing and being dismissive.
  • YC
    Yanelis Chavez
    Nov 12, 2025
    1.0
    I had a bad experience, and it's not the first time. Today I went and was served by a young man named Jarrel. When he arrived, I told him my English wasn't very good, and he immediately went to find a short, red-haired girl who works there. She refused to serve me. I called the guy over and put him on with my translator, and I told him I didn't like how he was treating me because, even though we're from the same country, he once told me I didn't speak Spanish or that I wasn't perfect. I'm very ashamed of the level of racism that exists, especially from my fellow countrymen. However, Americans try to help resolve the situation. She gave me my six nuggets because I saw her preparing my fries and the nuggets. When I got home and opened the package, all she did was make me turn around to show them to her. She gave me two pieces that didn't even look like nuggets. She even went to the trouble of choosing them for me. I shouldn't be working there, in that place, or at least they should treat the customer well. The nuggets they gave me were embarrassing.
  • TG
    Tiara N Griffin
    Nov 11, 2025
    1.0
    I came on 11/11 @ 7am and whoever is working is horrible. They answer the speaker i said give me a moment. Then she ignored me when I said I was ready. So I bagged up and pull back up to the speaker. She answered and I gave her my order then she ignored me. HORRIBLE CUSTOMER SERVICE IN THE DRIVE THRU. I left without getting food cause the service was so horrible!
  • DH
    Dominique Housley
    Nov 2, 2025
    2.0
    I order breakfast online and pulled up to the drive thru and my order still wasn’t ready and they didn’t give me all my order. I ordered a baconator meal and the biggie meal. I was missing my biscuit & sausage
  • AH
    Ashley Holcroft
    Nov 2, 2025
    5.0
    I went here late Halloween night (late 11ish), and I absolutely know they had been dealing with utter shenanigans from unruly patrons in the drive-through (i.e., people on foot behind me, and some kind of packed club in the shared parking lot), but my gosh, the lady who took care of me was just absolutely wonderful. Give all of those people working that night a raise!
  • AG
    ashlend gregory
    Oct 25, 2025
    1.0
    My experience today was very poor service was I ordered a chili? I asked for extra crackers and chili seasoning and she forgot to give me a spoon and a straw and I was at the window. I was like hello and they still have it so how how long am I going to drink my drink driving without no straw but I did because I pulled another straw out of my cup from McDonald’s

Frequently Asked Questions About Wendy's

Is 9708 E 63rd St. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.