McDonald's

3.1
1323 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
918 S 291 Hwy, Liberty, MO
64068, United States

Hours

Reviews

3.1
1,323 reviews
5 stars
370
4 stars
209
3 stars
256
2 stars
121
1 star
367

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor communication from staff, leading to frustration.

Food Quality

Many reviews mentioned receiving cold or stale food, with several customers expressing disappointment in the freshness of their meals.

Staff Behavior

Several customers noted rude or unprofessional behavior from staff and management, impacting their overall experience.

Cleanliness

Multiple reviews highlighted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Play Area

The indoor play area received positive feedback from families, indicating it is a valued feature for customers with children.
  • RD
    Ryan Dwayne
    Dec 28, 2025
    1.0
    I recently visited this McDonald’s and while the food itself was fine, the experience was overshadowed by the behavior of the manager on duty. Her name was Sara, and she was extremely short and rude with her staff the entire time I was there. I understand everyone can have an off day, but when you’re in a management role, you’re held to a higher standard. Managers set the tone for the whole store. Leadership means showing up for your team with professionalism, respect, and a composed attitude—even when it’s hard. I was also surprised by her overall appearance, which came across as unkempt and added to the lack of professionalism. Good service and a positive work environment start at the top, and unfortunately that wasn’t reflected during my visit. I hope this is addressed, because employees deserve better leadership and customers feel that energy too.
  • CD
    Cathy Duncan
    Dec 10, 2025
    5.0
    Loved the indoor play area
  • RE
    Rochelle Edmond
    Dec 9, 2025
    3.0
    Cold food Slow service Lobby nasty!!
  • CF
    Chad Fletcher
    Nov 30, 2025
    3.0
    I don’t stay up this direction, I am a Uber driver, I decided to stop here and have lunch today, I usually don’t do reviews I ordered one of your daily double six dollar meals and paid a little extra to get a larger drink, when I came out the bathroom and got order they gave me a small drink, which actually comes with a meal, but I paid a little extra to get a large, when I brought it to their attention I’m assuming it was the manager rolled her eyes, gave me the large cup and walked away, I also asked for a ranch for my nuggets that I put in my order, but did not get it, I would have went up, but I didn’t want to put her out again, which it was clearly on the receipt along with the large cup, I used to be a manager at a restaurant I know how frustrating it can be, but they weren’t busy so I don’t understand why I should feel like there being putout when the sample request was actually on the receipt.
  • AL
    Alexis Woebke (Lexi)
    Nov 29, 2025
    1.0
    One of the most annnoying experiences I’ve ever had with McDonald’s. I placed a breakfast order through the app at 10:21 AM, arrived at the store at 10:25 and immediately marked that we were there, but the drive thru line was ridiculously long. I did not even reach the speaker until 10:32. When I finally got to the speaker, the employee told me she could not make or give me my order because breakfast ended at 10:30. Hilarious. My order was placed before the cutoff AND I was physically at the store before 10:30. The delay was caused by their line, not me. Because my kids were already excited about McDonalds, I had to place a brand new order and pay again. I also used reward points on the original order and I have still not gotten my points back or any kind of email about a refund or cancellation. The employee said she would get the manager and then never did. When I asked for the manager’s name, she refused to give it to me and said there were too many managers and she would have to walk back there. That is not an excuse. This situation was handled terribly. I should not be punished for your slow drive thru. Such an embarrassing location.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Liberty, MO?

McDonald's in Liberty, MO is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's in Liberty, MO?

Delivery is available every day from 5:00 AM to 11:30 PM.