Ocean Prime

Reviews

• PW

  patricia white

  4 days ago
  5.0
  Did not start out good at all. But a big thank you Emily and Denise they took care of the issue with grace. Thank you
• AD

  Addie Dorsey

  Nov 15, 2025
  3.0
  we arrived early for our reservation and at the beginning we felt great and had great service. immediately as we sat down our server Mindy finally took our drink order myself and one other guest order cocktails. The other two guests ordered cokes and as a joke said “one virgin coke please!” to which she made a joke about the coke not having ‘’mexican sugar” completely off the wall, when two of the four guests were hispanic. Immediately we felt uncomfortable. After the joke was made Mindy did not come back to our table from 840pm to 940pm we had to pull another server Layla over to our table just to communicate we had not had our food order taken. Finally Mindy came back over and took our food order after drinks and service took over an hour to receive. We got our food and beside the service the food was AMAZING. One of the best meals I have had! So we finish get our food and finish the meal and Mindy still has not been back to our table. We pull Layla again to order the calamari we had not received. Mindy comes back to the table and says “i heard we want calamari” nothing else. She at this point had not been the one to give us our drinks or food. We are feeling extremely frustrated as Mindy has been chatting it up with her other two tables right in front of of us building report and laughing. We felt extremely embarrassed and neglected. We at this point spoke to the manager Denice who without a doubt helped us with kindness and understanding. She was immediately understanding of what we were saying. At this point part of our dinner and drinks were compensated. We were also given $150 gift cards each per couple. We felt fairly compensated other than we received no communication from Mindy. We have at this point finished our food entirely and the restaurant was closed. Waiting almost 40 minutes for Mindy to charge us out while she spoke with another table right in from of us. We then had to pull yet another server Morgan because Mindy was flat out ignoring us. Morgan was the one to charge us out and was extremely understanding and at the end of it receiving our tip as she should. I am never one to complain neither are my guests but I drove an hour and was told ocean prime was amazing. AGAIN the food was delicious and the servers and manager who did help us made it right. However, Mindy was extremely unkind and never once helped or made a situation right. She gave no apology at any point during our stay.
• JC

  Joseline Contreras

  Nov 15, 2025
  1.0
  Food was amazing have been here twice and I had always received amazing service. Unfortunately tonight we did not get that same experience from our server. It took about 40 minutes to get our food order put in, and we never saw our server until we asked for someone else. We saw our server a total of 3 times and twice were because we had to complain. This isn’t the normal for ocean prime. Just felt like an apology was very much needed.
• BV

  Brad Vasko

  Nov 4, 2025
  4.0
  Always great experience all around! We have had the KC location several times and the Sarasota location a few times. Both restaurants same quality and overall experience! Would highly recommend! Ocean Prime is the standard of high end steakhouse!
• DS

  dj social

  Nov 2, 2025
  5.0
  It was very pleasing our waiter Jamieson was great, the food was awesome. They made our first year of wedding anniversary one time remember, thx alot to the staff and management 👍💯👍💯

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