McDonald's

3.4
1761 reviews
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Business Details

16802 East Gudgell Road, Independence, MO
64055, United States
(816) 373-9996
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16802 East Gudgell Road, Independence, MO
64055, United States

Hours

Reviews

3.4
1,761 reviews
5 stars
578
4 stars
350
3 stars
353
2 stars
138
1 star
342

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Order Accuracy

A significant number of customers reported issues with incorrect or incomplete orders, leading to dissatisfaction and complaints about the need to check orders carefully.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or poorly prepared items, while others noted fresh and hot food.

Cleanliness

While some customers appreciated the cleanliness of the location, others pointed out issues with the dining area and play area cleanliness.

Play Area

The presence of a play area was positively noted by families, although some expressed disappointment about its limited hours.
  • CA
    Chris Atkinson
    Nov 4, 2025
    5.0
    This is my neighborhood McDonald's and they are absolute best. It doesn't matter how long the line is there's no wait. Thank you guys for such great service
  • LW
    Lanora Wesley
    Oct 23, 2025
    5.0
    I purchased the McChicken value meal and requested cooked to order. The food was cooked to order like I requested. They had me pull forward and was very polite about it. The young man who brought the food out to my car said have a nice night.
  • AI
    Amanda Ingram
    Oct 22, 2025
    1.0
    Rude staff. Refused to give me my order at the counter because I put drive thru on the mobile order. I had to wait another 20 mins in the long drive thru line and when I finally got to the windows the staff was even more rude.At the window absolutely terrible service
  • CS
    christopher stevenson
    Oct 22, 2025
    1.0
    Made an order in drive through, they didn't get it right. Wanted me to go around and order again instead of fixing it at window. Manager Carmen
  • MK
    Makayla Kurek
    Oct 14, 2025
    1.0
    The last 5 times I've came to this location the wait is a while for curbside and usually cold fries besides 1 time they were actually good. But tonight I waited at least 20 minutes for a curbside with only 2 drinks. I had to come inside to watch it sitting on the counter with 1 drink not even filled up and the ice already started melting. Im highly disappointed. It's went down in the last probably 2 months. Seems there no sense of urgency for a lot of the workers. I won't say all but most.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 16802 East Gudgell Road, Independence?

McDonald's is open Monday to Thursday and Sunday from 4:00 AM to 11:00 PM, and on Friday and Saturday from midnight to 11:59 PM.

When is the drive-through service available at this McDonald's location?

The drive-through is open Monday to Thursday and Sunday from 4:00 AM to 11:00 PM, and on Friday and Saturday 24 hours a day.