Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty tables and food preparation areas.
Food Quality
Several customers complained about food quality, mentioning stale items, incorrect orders, and food that tasted off.
Technology Issues
The automated ordering system in the drive-thru was criticized for causing order errors and delays.
Mixed Experiences
While some customers praised friendly staff and quick service, others had negative experiences, indicating inconsistency in service.
ER
Emily Ritoch
Nov 11, 2025
3.0
I went to grab a quick dinner on my way home after a long day. I pulled up in the drive thru, the git talking the orders was mumbling. I asked 3 times for him to speak up because I. Couldn't hear him. I finally got frustrated said what I wanted and had to repeat it back Suffolk because I still couldn't hear him. Once I got up to the window to pay the girl working the window was too busy crocheting to get me through that window. She kept stopping to crochet between repeating my order, running card card and handing it back. I got home (I live 2 blocks away) to my fries having been dumped in the bag on its side, they are cold and gross. The snack wraps I ordered more of it was in and on the paper wrapper then the tortilla. I pulled the first one out and immediately got a finger full of ranch. Cheese and lettuce spilling all over. Overall not a good experience in any step. The only good thing was the gal who handed me my food. She was in top of it.
LC
Levi Cox
Nov 10, 2025
4.0
It's modern mcdonalds, not much to say. It's what you expect, foods decent but prices are getting out of hand
BS
Beth Simpson
Nov 7, 2025
5.0
It's McDonald's so the food is the food, but most of the staff at this location is very nice.
SA
shane atkinson
Nov 5, 2025
2.0
Super super slow in the morning and never get order correct.. lack of responsibility make me close to late due to sitting in drive through at least 3/6 minutes.. every rTime I go here...and the lady told me show up 30 minutes EARLIER if I need get to work!! REALLY!!!
AW
Andrew Wilson
Oct 27, 2025
1.0
Placed mobile order 10minutes in advance not counting driving time to the store. When I arrived the lady behind the front counter was helping a gentleman, after he was finished she walked off and didn’t even acknowledge im there. So I scoot over to the pick up line where i still was not asked for a pickup number or what I need help with. Another 10 minutes go by at this point i walk out because my mobile order was for 1 iced coffee 😂, you can keep it. Wouldn’t waste the time in line. Gnats flying all over the front counter, Good effort on customer service.👍 Just don’t understand the point of a Mobile Pick Up order if you can’t even prioritize speed of service.