McDonald's

3.4
2964 reviews
Get DirectionsCallWebsite

Business Details

11115 E 23rd St, Independence, MO
64052, United States
(816) 254-6667
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11115 E 23rd St, Independence, MO
64052, United States

Hours

Reviews

3.4
2,964 reviews
5 stars
928
4 stars
571
3 stars
630
2 stars
289
1 star
546

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned receiving cold, stale, or incorrect food items, with some customers expressing concerns about food safety.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including hair in food and a dirty environment.

Pricing Concerns

Customers expressed frustration over higher prices compared to other locations and dissatisfaction with portion sizes.

Mixed Experiences

While some customers had positive experiences with friendly service and good food, these were overshadowed by the negative feedback.
  • BM
    Belle Meier
    Jan 3, 2026
    1.0
    If I could rate 0 stars I would. This McDonald’s constantly has my order wrong. They don’t know how to answer there speaker within the reasonable amount of time absolutely ridiculous. I went up there ordered two sausages egg and cheese McMuffin. I got sent home two McGriddles. Literally two completely different items. Dumbest McDonalds ever please get better employees
  • GR
    Good Reviewer
    Dec 31, 2025
    1.0
    Terrible service. Showed up at 5:15 am on 12/31/2025 and no one took my order. After I tried ordering at the window no one was there. I went to the second window and still they refused to take my order. Not sure why this happened. They just ignored me and closed the window on me. I’m still being ignored as I’m writing this.
  • MB
    Misty Brown
    Dec 29, 2025
    5.0
    Fries were hot, service great and didn't go inside to eat
  • SM
    Skyler Mann
    Dec 24, 2025
    1.0
    I’m so upset with how things went this morning. I ordered breakfast before it ended like 10-15 minutes before it ended and when my boyfriend came in 2 minutes after it ended they canceled my order and then told me that him I would get a refund in 24 hours if not more. I don’t don’t know why they couldnt have made my order before their breakfast ended. I don’t know why they can’t answer their phones. They won’t do anything to fix this just ignored my boyfriend completely after they told him they refused it. I’m angry and hungry. I go in there regularly and was upset about how they handled this. I have now called over 20 times and no one is answering
  • HR
    Hannah Razo
    Dec 6, 2025
    1.0
    Anytime this store is visited after 9pm costumers are ignored as they try order over the intercom, ignored as they honk at the windows to get the employees attention, employees refusing service for simply not wanting to do it. They take foreverrrrr compared to ANY other McDonald's. And they forget meals all the time. Its ridiculous.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Independence, MO?

McDonald's in Independence, MO is open 24 hours every day of the week.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open 24 hours a day, 7 days a week.