Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,942 reviews
5 stars
916
4 stars
572
3 stars
628
2 stars
287
1 star
539
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect order handling.
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items.
Food Quality
Several reviews mentioned receiving cold or stale food, with some customers finding hair in their meals.
Cleanliness
There were complaints about unsanitary conditions, including hair in food and unclean dining areas.
Speed of Service
Customers frequently noted slow service times, particularly in the drive-thru.
- TSTheresa swank3 days ago3.0Got my order so wrong. Don't leave the wundow without checking!
- AJAshley JonesOct 25, 20251.0I go everyday with my special needs child b/c hes loves fries and he is really into the Monoply game right now so i make sure to buy the meals in larges to specifically get all the stickers and on more then one occasion they have not given them and I had to go back and they said we are so sorry the boxes got mixed up well today i just left the drive through after being YELLED at and my special needs child made fun up b/c she was not giving out boxes or cups with the stickers on them "per her managers instructions" b/c they have no more?? after i said well then i would just like a refund she walked back to the back another lady came back with ALL the boxes and cups with stickers. this is so wrong and a scam this game goes on untill November and some poeple like my Special needs son is VERY into the game and its costly. DO NOT GO THERE . ALSO THEIR PRICES SRE HIGHER THEN ANY OTHER MCDONALDS IN INDEPENDENCE
- ADAaron DunnOct 25, 20253.0When I say i have a code. Don't ask a million questions. Just take the code! If you talking another customer. Turn off the microphone please
- CCCorrinOct 20, 20253.0They don't mix their coffee so even when you add your cream and sugar it's at the bottom and tastes black. Always ask for a stirrer.
- VLVictoria LangOct 12, 20251.0The last 5 visits have been absolutely terrible. One order has been like I ordered it. Service is deplorable. Can't you people get anything right? From these 5 experiences, I will go to another store now. I spend a lot of money. There too much to have it. This bad of service service is fine. It's a propreparation of the food that is horrible.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Independence, MO?
McDonald's in Independence, MO is open 24 hours every day of the week.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open 24 hours a day, 7 days a week.
What delivery services does this McDonald's location offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food from this location online?
You can order online via their delivery URL https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple and Android devices.
What payment methods are accepted at McDonald's Independence, MO?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of food and services does this McDonald's location provide?
This McDonald's offers a variety of menu options including breakfast, burgers, sandwiches, coffee, and ice cream. Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Are there any gas stations near McDonald's at 11115 E 23rd St, Independence?
Yes, nearby gas stations include Minit Mart, Casey's, and Phillips 66, which are convenient if you're fueling up before or after your meal.
What dining options are available near this McDonald's location?
Nearby dining options include Taco Bell for Mexican fast food and Conejo Roofing & Gutters which serves Mexican food and ice cream.
What other useful services are close to McDonald's in Independence?
Customers can access Western Union for money transfers, UPS Access Point location for shipping, and Price Chopper for grocery shopping nearby.
Is there a pharmacy or convenience store near this McDonald's?
Yes, Walgreens is nearby, offering pharmacy, convenience store items, and cosmetic supplies.