Long John Silver's | A&W

3.5
1684 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable
  • Drive-throughAvailable

Location

Long John Silver's | A&W
11211 E. 40 Hwy., Independence, MO
64055, United States

Hours

Reviews

3.5
1,684 reviews
5 stars
597
4 stars
362
3 stars
261
2 stars
164
1 star
300

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and professional staff, although some noted slow service and long wait times.

Food Quality

Feedback on food quality was mixed; while some enjoyed the freshness and taste, others reported cold or poorly prepared items.

Cleanliness

Several reviews highlighted the need for cleanliness and maintenance in the restaurant, with some describing it as dirty and in disrepair.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Drive-Thru Experience

Customers expressed frustration with the drive-thru setup, citing long waits and difficulty maneuvering.
  • JD
    Jared Daniels
    Nov 11, 2025
    5.0
    Diana is great, I originally ordered something that was sold out and the staff accommodated accordingly. Diana then made it right by getting my wanted meal on the house, she is super courteous. GREAT customer service 👍 I will be coming back 🙏
  • JL
    Justin Long
    Nov 6, 2025
    4.0
    Stopped in on are way to arrowhead to watch THE CHIEFS!! went through the drive through didn't get all are food also noticed building is in need of some repairs. Definitely a shady place to eat.
  • DP
    Danny-Ray Polson
    Nov 4, 2025
    5.0
    Staff was pleasant and accommodating, and dealing very well with upset customers because they were out of chicken and corn. But they were ready to offer solutions. Restaurant was clean and well stocked. I'll be back!
  • JS
    Jennifer Stone
    Nov 4, 2025
    5.0
    We had 2 fish tacos and they were good but it took a little longer than it should have the staff was polite and friendly and it had good vibes 🙃
  • JR
    Jay Reaves
    Nov 2, 2025
    1.0
    The customer service was subpar. The fries were overcooked. I ordered my food and it took 25 minutes to be ready. Not only that. but they didn’t even take the time to separate fish grease from everything else, so when you bite into the chicken, it tastes like fish, which is probably a health code violation. The building is run down and outdated. I will never go back to long John silver’s ever in my life. This experience has ruined the restaurant that I loved since I was a kid.

Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/