Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times, particularly in the drive-thru.
Food Quality
Customers frequently reported issues with food quality, including cold or incorrect orders, and some even mentioned finding foreign objects in their food.
Cleanliness
The restaurant's cleanliness was criticized, with reports of dirty restrooms and unkempt dining areas.
Staff Attitude
Many reviews noted a lack of professionalism and negative attitudes among employees, impacting the overall customer experience.
Play Area
The indoor playground was positively mentioned as a highlight for families, making the location appealing for children despite other service issues.
DG
Dee Graham
Nov 15, 2025
1.0
This is the worst mcdonald's location.I have ever been to before even getting to the door it was a horrible smell that made me sick to my stomach when I opened the door it became stronger nothing.Smelled like food, it smelt so bad I almost gagged, had to cover my nose. I came in and stood at the counter and no one approached me to take my ordeThey just sat there staring laughing and the kids a few feet from me were laughing playing on their phone and going behind the counter and coming back out.So I wasn't sure if they worked there or not.Because they were waiting for food.
This establishment is unorganized, extremely dirty and has no control.
I left with no food or service
TW
Tarie Wilson
Nov 15, 2025
2.0
I drove through with a simple quarter pounder with cheese order and ordered a caramel frappuccino what was my turn they said can you please pull forward till we get to your frap 10 cars later I walked into the store to find out what was going on and they hadn't even started making it so by the time I got my drink all the rest of my food was ruined because it was so cold the fries were half off with no salt I not only will not go back to this McDonald's again anybody I know I will also tell them don't go here it doesn't matter how fast you are or it's all cold when you get it
LL
lovediamondred
Nov 14, 2025
1.0
This is the 3rd time that I have ordered a Basket of Fries at this location and each time the fries were not done. They were horrible so I went to another McDonalds location in Florissant and it was the same. What a waste of money.
KH
kierra hancock
Nov 12, 2025
1.0
Drove from alton. Burnt fries(redipped) oldest nuggets and my cheeseburgers were both like hockey pucks. Never thought I'd make a review for mcdonald's because my expectations aren't that high but It is so god awful I spent a total of 30 minutes driving to get something I wouldn't feed my dog.
MH
Marvis Hollis
Nov 11, 2025
3.0
Too crowded, tried using machine, no receipt and would not accept reward, I knew why I stopped going to McDonald's and no one could assist me