McDonald's

2.6
1182 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1090 Shackelford Rd, Florissant, MO
63031, United States

Hours

Reviews

2.6
1,182 reviews
5 stars
235
4 stars
148
3 stars
199
2 stars
125
1 star
475

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and for in-store orders.

Customer Service

Many reviews highlighted rude and dismissive attitudes from staff, with complaints about poor management and lack of accountability.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and food quality, leading to dissatisfaction.

Cleanliness and Safety

Several reviews raised concerns about cleanliness, including reports of pests and unsanitary conditions.

Overall Experience

The majority of feedback indicated a strong desire to avoid this location due to repeated negative experiences.
  • CN
    Crystal Nault
    Nov 9, 2025
    1.0
    This location is the slowest location I've ever been to, everytime I go there, regardless of time of day, they leave you sitting at the speaker for 10 minutes and then you still have to wait another 10 minutes for food...this is even after I've ordered ahead on the app!
  • TB
    Tony Borders
    Nov 4, 2025
    1.0
    I had the worst customer service. The older Latino lady was rude and disrespectful . I told her I paid for a large drink with an up charge of.$.20 on my ticket. She said no you did not but I had my receipt with an extra $,20 for a large drink. I will never go back and hope no one else will.
  • LT
    Logan Thomas
    Oct 31, 2025
    1.0
    Placed a mobile order at 7:45. Arrived right at 8 o'clock to pick it up from inside, like I had selected in the app. Doors were locked early for some reason. Had to wait 15 minutes in the busy drive through to get my food, which was already made and getting cold. Once I got home, (right down the road), my food was almost ice cold which told me it had been ready and sitting for a long time. Additionally, the person who made my burger must have been upset that I asked for extra pickles and onions, because there were barely any pickles or onions on my burger. If you're going to get mad when people come inside and lock the doors early, or get mad when someone asks for extra of something, and give them even less than the standard amount to "get revenge" on them, you probably shouldn't work in customer service. Get a different job so someone who actually wants yours and will do it right can have it.
  • AC
    Angela Clark
    Oct 31, 2025
    1.0
    I went thru drive thru they asked me to pull up to spot 1. Where i waited almost 10 minutes. I went in they claimed to be waiting on fries and chicken nuggets. Mind you cars are leaving the drive drive thru. Just say you forgot about my order. Then the fish sandwich bun was hard as a rock. Never ever will I return!!
  • LD
    Lxttestar :D
    Oct 26, 2025
    1.0
    Writing this review as my boyfriend is STILL waiting. He was waiting in the drive thru for almost 30 minutes with nobody answering, and going in, nobody was at the front desk. they take for EVER and we are unsure if we will even be served breakfast. he got there at 9, went in at 9:30 (kudos to his patience because i would of went to a whole different mcdonalds) and is still waiting a long time waiting for his food after ordering on the kiosk. My grandma used to also try to come here and would have the same issues, sometimes never even getting her food. Get like howdershell or up your game🥀 my familys purposefully avoids this mcdonalds for its horrible customer serbice and lack of attention / improvement

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1090 Shackelford Rd, Florissant, MO?

McDonald's at 1090 Shackelford Rd is open 24 hours every day of the week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's offers drive-through service 24 hours a day, 7 days a week.