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Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and unprofessional.
Order Accuracy
Many customers reported incorrect orders, missing items, and food not being prepared as requested.
Food Temperature
A significant number of reviews mentioned receiving cold or improperly cooked food, with complaints about the freshness of items.
Cleanliness
Several customers noted unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.
Slow Service
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant, often with little to no acknowledgment from staff.
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Paula Krummen
6 days ago
2.0
Went through the drive-thru with my son, he got a couple sausage bisquits & i ordered a small caramel macchiato, they didnt ask if I wanted it hot or cold just gave me cold which wouldn't have been so bad but it wasn't even full and the guy pretty well shoved the order out the window and disappeared! This place is awful!
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John Loyd
Nov 17, 2025
2.0
No ice cream. Been a couple times over several months and the machine is down. Do go for ice cream or shakes.
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Mike Bollinger
Oct 28, 2025
1.0
Had to go back 3 times to get everything on our order. They don’t have any condiments or napkins available, you have to especially ask for them. Staff was extremely rude and unhelpful. Skip this one if you can!
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Kathleen Swingle
Oct 27, 2025
1.0
I went thru the drive thru and ordered a Quater pounder with cheese and Bacon. No ketchup, No mustard, No onions! When I got to the window and was handed the receipt. I noticed it was wrong I advised the person at the window. She went and told another person. Then 3 other people came to the window and proceeded to angrily say that I was wrong I didn't order that. Then another woman who was missing her front teeth nicotine stained and very nasty keep saying I was wrong and she was tried of people accusing her order takers of taking the order wrong?? I didn't accuse anyone of anything only that it was wrong! They took it back.then a very nice men asked me to check the hamburger to see if it was right . In front of him I opened it and it was still wrong! No bacon had mustard he takes it back .the very rude lady with teeth missing. Then says there is bacon i told no there is no bacon and literally she called me a liar! She kept saying I removed the the bacon and called me a liar! Then the gentleman tells her can you just put bacon on the burger! She mumbles very rude remarks about me. They the give me a tiny piece of bacon to put on it. I was so offended. But it didn't end there i get home and the hamburger is raw! Couldn't even eat it !! I wanted to take it back but felt threatened by the employees. Never have I ever been treated so badly. And to be called a liar when it was thier mistake and refused to make it right.
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Mackenzie (Mae)
Oct 27, 2025
1.0
Honestly if I could give this a - I would. The service is absolutely terrible. They messed up my order then argued with eachother about It. Instead of helping the customer or even offering to remake it. Terrible teammembers and staff. Yelling at the elderly and not refunding us. I sincerely hope they get there act together.