McDonald's

3.5
1548 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
551 Jefferson Ave, Saint Paul, MN
55102, United States

Hours

Reviews

3.5
1,548 reviews
5 stars
560
4 stars
313
3 stars
282
2 stars
129
1 star
264

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior, and incorrect orders.

Food Quality

Several customers complained about food quality issues, including incorrect items, stale food, and unsanitary conditions.

Service Speed

Many customers experienced long wait times, both in the drive-thru and for in-store orders, indicating a need for improved efficiency.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good service during their visits.

Operational Issues

Frequent complaints about the restaurant being closed early, locked doors during operating hours, and issues with mobile orders were noted.
  • TJ
    Toyaljohnson Johnson
    Nov 6, 2025
    5.0
    The manager that is there in the morning she is so nice and friendly. I like how this McDonald's is run out of all the McDonald's that I've been to in St Paul and in Minneapolis the BEST. Each and every staff member that I have encounter have been really nice and amazing. The employees always greets the customers come in the door which is so nice and friendly, not every McDonald's does that. Each and every one of the employees got great customer service skills. I have not came across a bad employee or bad customer service. I want you all to know that y'all are doing a great job keep up the good work. The patience, kindness friendliness and customer service,I appreciate it dearly. I hope the customers are giving that back in return as well. Thank you kindly!!!
  • ZK
    Zin Kyaw
    Nov 5, 2025
    1.0
    You should never come to this play the food test bad and the time management are so slow
  • SN
    sherry nash
    Oct 28, 2025
    1.0
    Waited 30 minutes at curbside
  • RD
    Ross Dietzsch
    Oct 25, 2025
    1.0
    Food was good but I am giving a 1 star because they shorted me on my monopoly pieces. I placed my order through the mobile app for mobile pick up, three items were eligible for McDonald's monopoly. I did not receive a single monopoly piece, even after checking the bag and every wrapper. Is this carelessness from the employees or are they keeping them for themselves.
  • IL
    Ihata Lynch
    Sep 18, 2025
    1.0
    Awful employees, absolutely rude and unprofessional. Talking crap about customers in front of them. Why? Because I order my child a nugget meal but wanted to switch it to the happy meal for a toy since price was the same. And I said “I just wanted to get her a toy I guess” and then they tried to charge me 3$ so it was 4$ more for the same exact meal presented in a bag vs a kids box. And I said “oh nevermind” that was all. I pull up to the next window and the B is talking about me like “well that’s her problem” when I asked nicely to the previous woman in the window and simply declined the toy after they were gonna charge me. All I said was “oh maybe I should’ve ordered the kids meal cause I guess I should’ve gotten a toy, can we just switch it (I paid more $ for the same thing but was missing a toy so I asked if they can do that & she charged and I said “oh I’d have to pay for it? That’s ok nevermind”) & then she the woman continues to ask “so what’s your problem? And I just went “huh?” And she walked away. I began piecing it all together and I started to feel so dumbfounded by the way they acted and I was pissed off. I sped off and grabbed my kids food. What the hell is your problem??!? McDonald’s has always been trash How do you automatically just treat someone like a piece of crap. Literally, I never go anywhere because of nasty ppl, and I have blood cancer and am losing hair to chemo & all I ask is for a little kindness. But their default is nasty, racist, rude. I’m sure the manager of the place is just as bad so no point in going to them.

Frequently Asked Questions About McDonald's

What are the McDonald's usual opening hours?

McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available at McDonald's?

The drive-thru is open daily from 6:00 AM to 11:00 PM.