McDonald's

3.0
924 reviews
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Business Details

16831 Hwy 13 SE, Prior Lake, MN
55372, United States
(952) 447-8511
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16831 Hwy 13 SE, Prior Lake, MN
55372, United States

Hours

Reviews

3.0
924 reviews
5 stars
253
4 stars
158
3 stars
157
2 stars
89
1 star
267

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, especially in the drive-thru, with wait times often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, with multiple customers experiencing wrong items or missing food.

Cleanliness

Several customers noted that the dining area was often dirty, with unclean tables and a messy beverage station.

Customer Service

Feedback on customer service was mixed; while some praised individual staff members, many others reported rude behavior and poor service overall.

Food Quality

The quality of food received mixed reviews, with some customers finding it cold or unsatisfactory, while others enjoyed their meals.
  • DA
    Dallas Akre
    Oct 23, 2025
    1.0
    Extremely slow service, be prepared for it to take as long or longer than a sit down restaurant for “fast” food (both drive thru and inside)
  • JJ
    Jessica Jennings
    Oct 15, 2025
    1.0
    They get the order wrong every time. Last night they didn’t give us our 10pc nuggets (which means we didn’t get our physical monopoly piece either) AND they were closed before we got home and realized it.
  • JB
    Jonathan Beltran
    Aug 15, 2025
    3.0
    Average experience
  • AJ
    Alex Jenness
    Aug 3, 2025
    1.0
    Everytime I go here my order is incorrect, ordered a breakfast sandwich meal, was charged a 1.50 to add a piece of cheese and 30 cents to add a coke to the meal, there was no cheese on my sandwich and I received a diet coke with not a single piece of ice in it. Who ever is managing this place needs to prioritize better more accurate service rather than getting as many people through the drive thru as possible, if you order from this location check your order before you leave.
  • JC
    Jacob Cottrell
    Aug 1, 2025
    2.0
    This place is not clean. I like to dine in, but on multiple occasions I have not been able to find one clean table. Even my children are grossed out by the tables. Some are very obviously wiped down with a wet cloth instead of cleaning materials. Also, its commonly full of unsupervised teenagers who make it very uncomfortable. This location also removed the soda fountains...have to go to the counter and ask for refills and ketchup etc.... its inconvenient and annoying...makes me feel less welcome.
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Prior Lake, MN?

The McDonald's in Prior Lake is open for dine-in from 7:00 AM to 10:00 PM every day of the week.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:30 AM to 11:30 PM, except Monday when it closes at 9:30 PM.