Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
964 reviews
5 stars
473
4 stars
233
3 stars
107
2 stars
50
1 star
101
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some found it delicious while others reported issues like overcooked or salty items.
Customer Service
Customer service is inconsistent; some staff are friendly and helpful, while others are reported as rude or inattentive.
Cleanliness
Multiple complaints about cleanliness, including dirty tables and bathrooms, impacting overall dining experience.
Staffing Issues
Frequent mentions of being understaffed, leading to slow service and long wait times.
Order Accuracy
Several customers reported issues with order accuracy, including missing items and incorrect orders.
- AHAli HusseinNov 3, 20251.0I ordered a double burger American sandwich I pay for my order and the tip and when i eat it, it was very very salty 🤦♂️😤 The salt was too much. I left the food there and i go to the cashier. I told him it’s very salty and he was laughing. I was so mad 😡 I left the food I paid with the tip and i just go out, when I was so hungry what guys you think about this !!! And this is was the first time in my life in this place and the last time I will be too 👎🏿
- SSSummerSep 30, 20253.0Food wasn't that great. The place was empty.
- MMMnLiferSep 24, 20255.0All I have to do is share the photo of the burger they made me. Unbelievably delicious! It was like Gordon Ramsey made me a burger!!
- ACAlyssa CSep 15, 20251.0I’m sorry. I’m saying sorry to the guy behind the counter.. I wish I could rescue you out of there, honestly. I just don’t even know how this place is still open.. the whole restaurant was gross. Gross floors, every table gross. I get it, they’re probably super understaffed. But why? Smashburger, do you need to pay more? PROBABLY! Take care of your employees! I think there were only two employees there on a Saturday night at 5:45pm. My daughters and I waited for a good 10 minutes before I forced someone to acknowledge that we were there. Again, totally understand, understaffed and busy with online orders.. but at least look at the people waiting, acknowledge them and say “Hi! I’ll be with you in just a minute.” We finally ordered and waited another 15 minutes. Total time from when we walked in and until we got our food: 30 minutes. I then saw a woman talk to one of the two employees and whatever she was saying did not look good. I asked the guy what it was… puke. Puke right outside the door. He apparently knew who it was and where they were sitting… but didn’t do anything about it until someone mentioned it. Again.. I get it. Two people. Busy… but puke???? Kind of takes precedence. He threw a sani bucket of soapy water on it and continued on. I’m over here like.. umm get the strongest sanitizer you have and start sanitizing the door and the table/seats those people were in.. if not, you’re risking a huge spread of a possible stomach virus. Thankfully, I got my money back after I told him that my daughters and I could not eat our food, but I will be at some level of anxiety until I hit 48 hours passed Saturday at 5:45. Guy with the hat, if you’re reading this, I’m sorry. I don’t want to make your life harder… I’m sure it was just a crappy night for you, I have grace for you.. this is more towards Smashburger management as a whole. Clearly they’re not taking care of you guys in some way.
- RCR CWSep 15, 20252.0I hadn't been to Smashburger in years and I placed an online order, when I arrived to pick up my order the employee seemed irritated. I noticed some fries sitting on the warmer (hoped they weren't mine) waited 5 minutes after my order was supposed to be ready for pick up. When I received my order the old fries were put in the bag, I tried one and they were cold. I mentioned it to the employee and she rudely stated it would be 4 minutes to get new fries (then my burgers were going to be cold). I took my cold fries home and reheated them. Food was mediocre at best and the customer service did not exist. Needless to say, I won't be returning.
Frequently Asked Questions About Smashburger
What type of food does Smashburger in Plymouth offer?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for Smashburger in Plymouth?
Smashburger is open daily from 10:30 AM to 10:00 PM for dine-in and from 11:00 AM to 9:30 PM for delivery.
Does Smashburger offer delivery and takeout services?
Yes, Smashburger offers both delivery and takeout services with an option to order online through their website or app.
Can I order Smashburger through a mobile app?
Yes, you can order Smashburger through their mobile app available on the Apple App Store.
Is Smashburger in Plymouth wheelchair accessible?
Yes, the Plymouth Smashburger location has wheelchair accessible entrance, parking, seating, and restrooms.
Does Smashburger Plymouth have seating and outdoor dining options?
Yes, the restaurant offers seating inside and also has outdoor seating available.
Are families and children welcome at Smashburger?
Yes, Smashburger welcomes families and children and offers high chairs and a children's menu.
What nearby restaurants can I visit around Smashburger in Plymouth?
Nearby restaurants include Firenza Pizza, Potbelly Sandwich Shop, and Leeann Chin, offering pizza, sandwiches, and Asian cuisine respectively. These are great options if you're dining in the area or looking to explore different meals before or after visiting Smashburger.
What wellness and beauty facilities are near Smashburger Plymouth?
Nearby you will find Perspire Sauna Studio, Palm Beach Tan, and Massage Envy - Plymouth Creek, which provide spa, tanning, and massage services. Perfect places to relax and rejuvenate before or after your meal.
Are there any convenient shopping or service locations nearby Smashburger Plymouth?
Yes, near Smashburger are convenient spots such as T-Mobile for mobile phones, BMO Harris Bank branches for banking needs, and UPS Access Point locations for courier and shipping services.