McDonald's

3.4
1600 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4201 Winnetka Ave, New Hope, MN
55428, United States

Hours

Reviews

3.4
1,600 reviews
5 stars
564
4 stars
326
3 stars
259
2 stars
133
1 star
318

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to a frustrating experience.

Cleanliness

The restaurant was frequently noted as dirty, with unsanitary conditions in both the dining area and bathrooms.

Food Quality

While some customers enjoyed the food, many complained about cold or poorly prepared items, as well as missing components from their orders.

Mobile Order Problems

Several reviews highlighted issues with mobile orders, including long wait times and incorrect items being received.
  • TJ
    Tamica Jackson
    1 day ago
    1.0
    The individual that was working the drive-through on Sunday, January 11 at approximately 11 AM was very rude. He rushed me to take my order and kept asking me if there are anything else that I needed is that we just listening to me give my order when I got to the window, his English was not very clear. I had to ask him to repeat what he was saying several times I gave my phone to pay for Apple Pay. I usually get a receipt. He just told me to pull forward to the next window if he would just slow down and speak clearly and listen to the individuals that are given their order life would be great. Customer service is everything had not been very vanished. I would’ve just got out of line.
  • SK
    Sam Da Man K-man
    6 days ago
    5.0
    Kind of funny, writing a review about McDonald's :-P. Well, I'm impressed that the drive-thru is open relatively late... My only complaint is very small - I wish they always give you ketchup for the French fries, even without you asking... This is specifically for the drive-thru.
  • NS
    Neal Shipley
    Jan 3, 2026
    1.0
    Guess this place can't count to 3 can't have a triple cheeseburger can't do a double and add a patty. Place is a joke. Rude lady at the front counter. Would rather go to any other mcdonalds then this one. Or a burger king and I hate that place
  • KD
    Kristina Dargis
    Dec 26, 2025
    3.0
    This place usually is good with speed and accuracy. Being one of the only 24 hr stores is nice. Today, the signs are lit and the store is dark. There is one employee who looks to be sleeping at a table and another who looks to be making herself food.... while cars are coming and going with no service. I paid through the mobile ordering and can not even try to get my order. Sat in the drive through for more than 20 minutes. Why even light up anything? Why not keep it closed on the app? Sheesh.
  • SS
    SofieKathleen
    Dec 22, 2025
    3.0
    I had a mobile pickup for drive through around 1 am on a Saturday night. Nothing too special and I had used my coupon on the app for my order. I get to the drive through and there is nobody there at the speaker. I tried for a couple minutes and pulled up. They had told me they had turned off mobile orders. I had asked if I could get my same thing I ordered by showing my order on my phone and they replied yes. They had told me my new balance meaning I had to pay again. I asked for refund there at the window and they tried to show me how to get a refund in the app. I had asked why do I have pay for it again and why they couldn’t give me my paid order or override it. I’ve worked at Starbucks and we did that all the time if their order accidentally got picked up. I ended up paying a dollar more than I did. They couldn’t find it leaving me to pay twice. I finally found the cancel button in my app when home. But they were unfortunately rude and unprofessional. I know it was late at night but you should always help your customers.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 4201 Winnetka Ave, New Hope, MN?

McDonald's in New Hope, MN operates 24 hours a day, 7 days a week, including its delivery and drive-through services.

Does this McDonald's location offer delivery and curbside pickup services?

Yes, this McDonald's offers curbside pickup, delivery including same-day and no-contact delivery options.