Customers frequently praised the food for its authentic taste, generous portions, and freshness, with many highlighting specific dishes like burritos and tacos.
Service Issues
Several reviews mentioned problems with customer service, including miscommunication, hidden charges, and rude staff, leading to frustration among loyal customers.
Value for Money
Many customers felt that the prices were reasonable given the large portion sizes and quality of food, often describing it as the best deal in town.
Cleanliness and Atmosphere
The establishment was generally noted for being clean and having a cozy atmosphere, contributing positively to the dining experience.
Inconsistency
Some customers reported inconsistent food quality, with experiences ranging from excellent to disappointing, particularly regarding specific menu items.
DB
Dagan Brandt
Nov 16, 2025
5.0
Couldn’t ask for anything better. This place is really good! Their burritos are my favorite and their hot sauces and condiment bar are top notch. Jalapeño carrots!!! Oh my! (George Takei voice). The tortillas seem homemade too and the desserts are bomb as hell. I go here often. 👍 highly recommend.
MG
Melissa Grundy
Nov 9, 2025
1.0
Ordered 4 tacos el carbon which the menu stated had green peppers, onions and cilantro. Asked the cashier what kind of meat and he said steak. I said perfect. I ordered 4. Opened my box after leaving and I had 3 tacos. What I did have was good but I ordered and paid for 4, not 3. Again, what I received was good but did not receive what I ordered and paid for.
CH
Cynthia Hephner
Oct 31, 2025
5.0
This location delivered excellent food! Generous, delicious tasting portions of everything we ordered. Also remembered to include hot and mild salsa in our delivery bag on the side for our entrees. Carne Asada burrito huge and full of steak, guac, and Pico- not fillers. Authentic chiles rellenos was fabulous. Marinated chicken soft taco best I've ever had! All the food was freshly prepared and positively awesome!!! Thank you!
BB
Bonareri Moindi (Bonnie)
Oct 22, 2025
1.0
I have ordered the exact same item from Gilbertos about ten times, so I know the pricing very well. Recently, every time I select my usual order and redeem points, the total shows about $9 before delivery and taxes (roughly $11 after payment). Once the payment goes through, the restaurant charges an additional $3 separately. This has happened multiple times.
Today, I called the restaurant for clarification. The staff claimed the extra $3 was for an item I added in the burrito. This is completely inaccurate. The chile relleno add-on shows no extra charge on the app when ordering. If an extra fee applies, it should be transparent and visible before checkout. Adding hidden charges after the order is confirmed is dishonest and feels like outright theft. I have been charged 6 extra dollars today for no reason at all.
I am extremely disappointed and frustrated. I have been a loyal customer, but this lack of transparency and accountability is unacceptable. The restaurant needs to fix their pricing system immediately, issue refunds for these unauthorized charges, and improve communication with customers. Until then, I will not continue ordering here. And I need a refund of the unnecessary extra money taken from my account.
MR
Mike Roberts
Oct 21, 2025
1.0
I called in an order coming in early for the driver up. After a 20 minute wait in the drive up. The owners called me a liar. "You musta called a different number. Isaid the same I have called for years? " She was lying to my face. I saw it. She didn't care. I thought I mattered. The point is that they lie and cheat. I went to Christine's. Ty