McDonald's

3.1
1034 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
412 Heritage Blvd NE, Isanti, MN
55040, United States

Hours

Reviews

3.1
1,034 reviews
5 stars
296
4 stars
173
3 stars
201
2 stars
99
1 star
265

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient interactions while others faced rude staff and long wait times.

Order Accuracy

Many reviews highlighted frequent issues with order accuracy, including missing items and incorrect orders.

Food Quality

Feedback on food quality was mixed, with some praising fresh and hot meals, while others complained about cold food and poor preparation.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices, feeling that the quality of food and service did not justify the cost.
  • RP
    Robyn pfeifer
    4 days ago
    1.0
    Well, I went there Monday afternoon. Waited in line got up to the window and I grabbed a couple fries and they were not even warm so I asked the lady can I get some hot fries please? She looked at me like I was crazy went and got the manager manager comes back and she says next time you’re at the drive-through you need to order hot fries I said excuse me are you serious? She goes now I have to throw them away. I said really so you were gonna serve them to me. They weren’t even warm but that was OK. I said aren’t you supposed to serve hot food fresh Food and she just looked at me and I said you got some issues LADY and she shut the window and said have a good day. I talked to the head manager today on Thursday and she asked me if I wanted my money back or food. I said that’s not while I’m calling. I don’t want free food. I don’t want any money back. I want you to take care of this. This was the biggest embarrassment I was gonna go in after I went to the drive-through, but due to the fact that I wasn’t feeling good. I had bronchitis and that’s why I didn’t go in, but otherwise I would’ve been in there. You’re not gonna treat me like that and talk to me that way so I’m just hoping that the manager Heather is going to take care of this whatever she decides to do I guess but that is so unacceptable. That is the worst customer service I’ve ever had and that McDonald’s was always good for me, but I will never be back
  • LM
    logan moore
    Dec 30, 2025
    1.0
    DO NOT RECOMMEND TERRIBLE CUSTOMER SERVICE!! young lady thinks it’s okay to yell at customers AFTER FORGETTING A DRINK do your job right maybe you wouldn’t have an issue. SHOULD BE FIRED THIS IS ABSOLUTELY UNACCEPTABLE I WILL NEVER BE COMING HERE AGAIN. DO NOT GO HERE!!!
  • AJ
    Ashton Joseph
    Dec 27, 2025
    1.0
    worst service in my life took more than 10 minutes and still haven’t gotten no one to come
  • AP
    Anika Pavin
    Dec 16, 2025
    1.0
    I’ve worked in food and in retail so I know how to be kind and patient to workers but this location is ridiculous. Constantly missing items and when we go back to get the stuff we paid for the workers treat us like we’re stealing! Trust me, it’s not that deep staff. Train better and skip this location.
  • SS
    Sharon Soligny
    Dec 15, 2025
    5.0
    I accidentally ordered the wrong snack wraps... And they gave me the correct ones without any questions. Great customer service. Thank you so much!

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Isanti, MN?

McDonald's in Isanti, MN is open daily from 5:00 AM to 11:00 PM.

During what hours is the drive-through service available?

The drive-through service operates daily from 5:00 AM to 11:00 PM.