Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff, unacknowledged greetings, and unresolved complaints.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and modifications not being honored.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and unpleasant odors in the restaurant.
Efficiency
Customers experienced long wait times in both drive-thru and in-store, with some noting that service was slow even during busy hours.
JD
Jackson Davies
Nov 9, 2025
1.0
Saddest McDoubles and Mccrispy I ever had not good.
JJ
James
Nov 4, 2025
1.0
Horrible customer service. I said hi and thank you to the employee that brought my food, nothing, not a peep. Don't ignore your customers when they try to be polite.
XJ
X J
Oct 31, 2025
1.0
Went in and ordered to go, yet they decided that serving other customers with big orders that arrived after us was okay. Apparently can’t do customizations because it will take longer too. Horrible service!!
NN
Nick
Oct 16, 2025
1.0
Dont use the app to order your breakfast past 10:10. They'll just cancel it apparently!
DD
Dustin
Oct 12, 2025
2.0
I guess I received the spiteful burger. I guess they don't like when you order modifications. Nothing like paying extra and not getting the correct order covered in ketchup. How do you say no pickle and add pickle on the same slip lol.