Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,247 reviews
5 stars
419
4 stars
239
3 stars
195
2 stars
109
1 star
285
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Customer Service
Feedback highlighted a mix of friendly service and unprofessional behavior, with some staff being rude or dismissive.
Food Quality
While some reviews praised the freshness and taste of the food, others noted cold items and inconsistent quality.
Management Issues
Several customers expressed concerns about poor management and lack of training for staff, impacting overall service quality.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some noting it was clean while others reported dirty tables.
- MAmartin almendarez6 days ago5.0I liked it and recommend to anyone.Very professional workers.
- TTTaizaya Martin (Tai)Dec 23, 20251.0Today, I visited McDonald’s and placed a simple order consisting of two Kids Meals: one with a cheeseburger and one with a 6-piece chicken nugget. When I received my order, several items were missing. I contacted the restaurant by phone to report the issue. While I was explaining the missing items, they hung up on me . I called back, and they hung up on me again . This felt very unprofessional, especially considering I was simply trying to resolve an order issue. Because I was unable to get assistance over the phone, I returned to the restaurant. I asked who had answered the phone and why the calls were disconnected. The manager dilma I spoke with did not directly address my concern, laughed and speaking her native language to her peers and laughing they did not take the issue seriously. She also provided a different name than her actual one, which another manager later clarified was inaccurate. Thankfully, another manager—who was not in uniform at the time—stepped in and helped resolve the situation professionally. However, Dilma’s behavior was inappropriate, and she went as far as threatening to call the police even though I remained calm and was only requesting that my order be corrected. Unfortunately, this is not an isolated experience at this location. I have had multiple issues here in the past, including once receiving a cheeseburger without a meat patty. Due to the repeated problems and lack of professionalism, I believe this location could benefit from improved management and customer service training.
- JWJenifer Lindback WennerstromDec 11, 20254.0Service was friendly, food was good!
- JMJon McGowanDec 9, 20255.0My go to McDonald's, they've never screwed up my order like many other locations have, always fast, always clean.
- CWCindy WDec 7, 20251.0Made a mistake in our order. Wouldn’t rectify it without charging extra. Have made frequent mistakes in orders
Frequently Asked Questions About McDonald's
What are the regular dining hours at McDonald's located at 4565 Erin Lane, Eagan, MN?
McDonald's at 4565 Erin Lane, Eagan, MN, is open daily from 7:00 AM to 10:30 PM.
What are the drive-through hours for this McDonald's location?
The drive-through is open Monday through Thursday and Sunday from 5:00 AM to midnight, and on Friday and Saturday from 5:00 AM to 1:00 AM.
During what hours is delivery service available at this McDonald's?
Delivery service is available daily from 5:00 AM to 11:30 PM, with extended hours until 12:30 AM on Fridays and Saturdays.
Can I order McDonald's food online or via a mobile app?
Yes. You can order McDonald's online via their delivery URL or use the McDonald's App available on Apple App Store and Google Play for mobile ordering.
What types of payment does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa payments.
Does this McDonald's offer curbside pickup and no-contact delivery?
Yes, they provide curbside pickup, delivery including same-day delivery, and no-contact delivery services.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's location has a drive-thru service available.
What nearby places can I visit before or after dining at McDonald's on Erin Lane?
Nearby you can visit Redbox kiosks for rentals, Mosaic Dental - Eagan Valley for dental needs, or the U.S. Bank ATM for banking services.
Are there beauty or spa services close to McDonald's at 4565 Erin Lane?
Yes, nearby beauty and spa options include Wild Soul Brazilian Wax Specialist, Darlene Aesthetics, Pink N Lashed, and Renew MedSpa.
Is there public transit or other fast food restaurants near McDonald's that could help with planning my visit?
You can find KFC nearby for additional fast food options, and Holiday Stationstores which offers gas and convenience services, which might be useful if you're driving.