Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,073 reviews
5 stars
393
4 stars
223
3 stars
197
2 stars
96
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and lack of accountability from management.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and items not prepared as requested.
Food Quality
Feedback on food quality was mixed; while some praised fresh and hot meals, others reported stale or cold food.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
Speed of Service
Customers noted inconsistent service speed, with some experiencing long waits and others receiving quick service.
- KMKarina MarinNov 8, 20255.0Staff very attentive, they asked several times how was everything and say thank you for coming when you leave. This location in oarticular donated money to my son's schoo and they decorated the dining area with the colors of the school. Kids love it and parents too.
- KDkhaden DorseyNov 7, 20251.0I ordered 2 warps and a buffalo ranch Mac chicken and never gave me the chicken on the the sandwich wasn’t of15 dollars and won’t answer the phone. Basically gave me a BLT somehow 😡💢 worst McDonald ever don’t go her highly suggest cause bro mad
- KFkenny fNov 5, 20251.0Horrible customer service, employees standing around talking to each other, while completely ignoring customers!!!!
- TTTylerOct 25, 20255.0Not sure why this establishment only has 3.5 stars... This McDonald's is run better than 99% of the McDonald's I've been to, and trust me when I say, I've been to a lot of McDonald's in my time. The staff are always smiling, the common areas always cleanly, & most importantly you can tell the folks within enjoy their job.
- MPMark Anthony Pineda-NarezOct 15, 20251.0This place can be good for only 1 manager but when she is not here it is terrible. Today 10/14/25 at 3:50pm i placed an order for a McDouble plain fries fanta cookies and apple pie. I they gave me a burger with 2 patties and no cheese and when i brought to their attention there was no apology no urgency it seemed to inconvenience them they inconvenienced me and i said something about it they didn’t even make me a new sandwich they just took it to back and slapped a cheese on it and called it a day. Very terrible customer service and the patties were cold and tasteless the cheese did not melt at all on the patties it was very unpleasant. Only reason i came here was to bring my son to the play place but the food and service was definitely terrible. At least my son had fun at the play place.
Frequently Asked Questions About McDonald's
What are the regular business hours for this McDonald's location?
McDonald's at 5400 W Broadway, Crystal MN is open daily from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 5:00 AM to 11:15 PM.
Does this McDonald's offer drive-thru service, and what are the hours?
Yes, the drive-thru is open daily from 5:00 AM until midnight (12:00 AM).
Which payment methods are accepted at McDonald's Crystal location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does this McDonald's provide for ordering and delivery?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi. They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order food online or through an app from this McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on the Apple App Store and Google Play Store.
What is the address and contact information for this McDonald's?
The McDonald's is located at 5400 W Broadway, Crystal, MN 55428. You can contact them at +1 763-533-8150.
What popular fast food restaurants are near this McDonald's?
Nearby fast food options include Burger King and MrBeast Burger, both offering alternative burger and sandwich choices nearby.
Are there nearby convenience stores or gas stations around this McDonald's?
Yes, Speedway and SuperAmerica gas stations and convenience stores are located nearby, convenient for quick stops before or after your meal.
What local attractions or community places are close to McDonald's Crystal location?
Nearby you can find Edgewood Education Center, a local school, and Reign Ministries, offering community services and religious activities, which might interest visitors in the area.