Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude and unhelpful staff, with several instances of poor communication and dismissive attitudes.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to significant customer frustration.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or poorly prepared items.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and restrooms, affecting their overall experience.
Speed of Service
While some customers praised quick service, many others experienced long wait times and delays, particularly in the drive-thru.
YX
Yee Xiong
6 days ago
1.0
I’m ready for robot fry cooks. At least they’ll be programmed to get my order correct.
CR
Catherine Rumble
Nov 17, 2025
1.0
The mid to age white woman who I believe is a manager because she wears different clothing. Is so ungodly rude? And just a disgusting human with her attitude. I asked if there was an upcharge for me to get a pop. She rudely responded. You can get whatever drink you would like. But failed to tell me that there's an upcharge. 11/17 time was 10:10am she worked the 1st window Definitely should rethink her position. And for McDonald's itself, now, all of a sudden, there's an upgrade
When you get a pop with breakfast. Are you kidding me right now? Not everybody drinks coffee shame on you, disgusting, you are a multi million dollar company and you have to charge and upgrade fee.Shame on you.
WR
William Ryan-Dalton
Oct 25, 2025
1.0
This McDonald's is literally the worst. Never get an order correct, food is always cold, and the people that work there are rude and don't care about the job.
Seriously, y'all should close the store down and hire a whole new staff.
VM
Vania Moreno
Oct 24, 2025
1.0
I ordered three $5 meals, and I was supposed to get a sauce for each one. The girl at the window was really rude. Then the manager started telling the girl in Spanish to charge me. I asked for her name multiple times and she said no at first. Her name was Ixel or something like that. She came and told me that I have to pay for the sauces with a horrible attitude. I don’t mind paying for them at all, but I told her I ordered at the drive-thru, so they should have charged me there. The way she approached me was really rude. I told her there’s no need to have that attitude over some sauces, and I can pay for them even though I was supposed to have one free for each meal. ( plus no hat no gloves and nails bagging my food?)
What a great “customer service” and “managers” y’all have.
AQ
Alfonso Quiroga
Oct 5, 2025
1.0
I want to share my bad experience at this McDonald’s. I placed an online order and, even though it was already paid for, I had to wait over 20 minutes to receive my food. When I got to the window, I ordered fries and a Coca-Cola, paid for them, and the employee confirmed the purchase.
After paying, they suddenly claimed the fries and drink were not paid for and refused to give them to me, even though I had already paid. Not only did they waste my time, but they also showed poor organization and terrible customer service.
It is unacceptable to pay for something and then be denied what you purchased. Because of this experience, I am seriously considering not returning to this McDonald’s.
What are the operating hours of McDonald's in Burnsville, MN?
McDonald's in Burnsville, MN operates 24 hours a day, 7 days a week, from midnight to 11:59 PM every day.
Is the McDonald's location at 14200 Grand Ave open for delivery all day?
Yes, delivery is available 24/7 at this McDonald's location.
Does McDonald's in Burnsville have a drive-thru service?
Yes, this McDonald's offers a drive-thru that is open 24 hours every day.
Which delivery and pickup services are available at this McDonald's?
This McDonald's offers curbside pickup, delivery including same-day delivery, and no-contact delivery options.
What payment options does McDonald's at 14200 Grand Ave accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order online or via app for McDonald's Burnsville?
You can order through the McDonald's App available on iOS and Android or directly at their online ordering link: https://mcdonalds.smart.link/mjuu1ggdi.
What types of food and dining options are offered at this McDonald's?
This McDonald's serves a variety of menu options including breakfast, burgers, sandwiches, coffee, ice cream, and frozen yogurt made with quality ingredients.
What nearby fast food options are available around McDonald's at 14200 Grand Ave?
Nearby fast food options include Arby's, Burger King, Taco John's, and Tacos Tacuba food truck, providing a variety of cuisines to choose from.
Are there any nearby coffee shops or cafes close to McDonald's in Burnsville?
Yes, Starbucks is nearby, offering coffee and cafe options if you're looking for an alternative or a coffee break before or after your visit to McDonald's.
What nearby services can I find around the McDonald's location that might be useful?
Nearby services include bp America gas station, BMO Bank N.A., and Best Western Premier Nicollet Inn hotel, which can be convenient for fuel, banking, or lodging needs during your trip.