McDonald's

3.4
1664 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14200 Grand Ave, Burnsville, MN
55337, United States

Hours

Reviews

3.4
1,664 reviews
5 stars
558
4 stars
371
3 stars
259
2 stars
119
1 star
357

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and dismissive attitudes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to significant customer frustration.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or poorly prepared items.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and restrooms, affecting their overall experience.

Speed of Service

While some customers praised quick service, many others experienced long wait times and delays, particularly in the drive-thru.
  • YX
    Yee Xiong
    6 days ago
    1.0
    I’m ready for robot fry cooks. At least they’ll be programmed to get my order correct.
  • CR
    Catherine Rumble
    Nov 17, 2025
    1.0
    The mid to age white woman who I believe is a manager because she wears different clothing. Is so ungodly rude? And just a disgusting human with her attitude. I asked if there was an upcharge for me to get a pop. She rudely responded. You can get whatever drink you would like. But failed to tell me that there's an upcharge. 11/17 time was 10:10am she worked the 1st window Definitely should rethink her position. And for McDonald's itself, now, all of a sudden, there's an upgrade When you get a pop with breakfast. Are you kidding me right now? Not everybody drinks coffee shame on you, disgusting, you are a multi million dollar company and you have to charge and upgrade fee.Shame on you.
  • WR
    William Ryan-Dalton
    Oct 25, 2025
    1.0
    This McDonald's is literally the worst. Never get an order correct, food is always cold, and the people that work there are rude and don't care about the job. Seriously, y'all should close the store down and hire a whole new staff.
  • VM
    Vania Moreno
    Oct 24, 2025
    1.0
    I ordered three $5 meals, and I was supposed to get a sauce for each one. The girl at the window was really rude. Then the manager started telling the girl in Spanish to charge me. I asked for her name multiple times and she said no at first. Her name was Ixel or something like that. She came and told me that I have to pay for the sauces with a horrible attitude. I don’t mind paying for them at all, but I told her I ordered at the drive-thru, so they should have charged me there. The way she approached me was really rude. I told her there’s no need to have that attitude over some sauces, and I can pay for them even though I was supposed to have one free for each meal. ( plus no hat no gloves and nails bagging my food?) What a great “customer service” and “managers” y’all have.
  • AQ
    Alfonso Quiroga
    Oct 5, 2025
    1.0
    I want to share my bad experience at this McDonald’s. I placed an online order and, even though it was already paid for, I had to wait over 20 minutes to receive my food. When I got to the window, I ordered fries and a Coca-Cola, paid for them, and the employee confirmed the purchase. After paying, they suddenly claimed the fries and drink were not paid for and refused to give them to me, even though I had already paid. Not only did they waste my time, but they also showed poor organization and terrible customer service. It is unacceptable to pay for something and then be denied what you purchased. Because of this experience, I am seriously considering not returning to this McDonald’s.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Burnsville, MN?

McDonald's in Burnsville, MN operates 24 hours a day, 7 days a week, from midnight to 11:59 PM every day.

Is the McDonald's location at 14200 Grand Ave open for delivery all day?

Yes, delivery is available 24/7 at this McDonald's location.