McDonald's

3.2
1373 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13731 Round Lake Blvd, Andover, MN
55304, United States

Hours

Reviews

3.2
1,346 reviews
5 stars
403
4 stars
248
3 stars
225
2 stars
139
1 star
331

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold, tasteless, or incorrect food items, with several customers expressing disappointment in the overall quality.

Staff Attitude

While some employees received praise for their friendliness, many reviews highlighted a lack of professionalism and poor customer service from management and staff.

Cleanliness

The restaurant's cleanliness was often criticized, with reports of dirty tables, unsanitary conditions, and poorly maintained facilities.

Order Accuracy

Numerous customers experienced issues with order accuracy, frequently receiving incorrect items or missing items altogether.
  • DD
    Dustin
    Nov 16, 2025
    1.0
    Walked in with my 8 year old and was greeted with the sounds of swear words and rudeness. Have a little more awareness when customers are in the store, especially a kid.
  • KP
    Kelli Pomerenke
    Nov 15, 2025
    3.0
    The staffs a little unwelcomeing and the food order is sometimes wrong, but I still go there because I live in the middle of nowhere and we don't have much to pick from.
  • BM
    Brandon Mager
    Nov 9, 2025
    1.0
    Sat in the drive thru line for 15min. Was waiting to pay with my window down and the kid at the register was dancing around acting like I wasn’t there. We will NOT be visiting this location again. What happened to work ethic?
  • AF
    Ashley Ferry
    Nov 2, 2025
    1.0
    My son asked me to have a birthday party at McDonald's. I was unsure about how parties are done at McDonald's so I called and spoke to an employee. I let her know that I was planning on hosting a party in the play area on November 2nd. She stated that is fine and that they don't take reservations. It is first come first serve. She said that we can order on the app, kiosk, or at the counter and ended the phone call. They party started off good but each interaction we had with an employee was negative. I payed for drinks separately at the counter and casually mentioned the gathering of people in the play area. She was extremely unfriendly and didn't say a word to me. We ordered our food on the app and had it be delivered to our table. As the employee was giving us our food she thought it was appropriate to mention in front of our guests that she should have been made aware that there was a group of people coming today. Before we left that same employee had a conversation with my husband and again was trying to scold him for not telling them we were having a party. He explained to her that I did call in advance to let them know and instead of apologizing for how she acted, she stated "oh, management must not tell us everything". We spent over $100 on food and had the worst customer service. This location needs a friendly reminder on customer service and effective communication for larger gatherings of people.
  • JD
    John Doe
    Oct 28, 2025
    1.0
    The Monopoly game is supposed to be going on through November 2nd but they decided to stop early on October 27th. I wish I would have known that before placing my order. I thought it would be a fun thing to do again cause I haven’t had a monopoly at McDonald’s since I was a kid. But apparently I can’t win those prizes because they decided to end 6 days early at this location. The lady I called just to ask about the prizes had a horrible attitude when asked a simple question. This location is trash.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 13731 Round Lake Blvd, Andover?

The McDonald's in Andover is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service, and what are its hours?

Yes, it has a drive-thru that operates daily from 4:30 AM to 3:30 AM the next day.