McDonald's

3.1
1380 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5550 W Michigan Ave, Ypsilanti, MI
48197, United States

Hours

Reviews

3.1
1,380 reviews
5 stars
371
4 stars
287
3 stars
222
2 stars
122
1 star
378

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and frequent order mistakes.

Food Quality

Many reviews mentioned cold or improperly prepared food, with some customers receiving incorrect orders.

Bathroom Policy

Customers expressed frustration over the policy requiring a purchase to access restrooms, which they found unreasonable.

Cleanliness

Several reviews noted dirty tables and unsanitary conditions, contributing to a negative dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted friendly staff members who provided good service.
  • CL
    C L
    2 days ago
    1.0
    I was shorted money in the drive-thru and was never told when my change was handed to me. When I brought it up after receiving my sandwich, I asked if Albert was a manager he said yes i am. He then told me they don’t make pennies anymore and then slammed the drive-thru window on me instead of addressing the issue. I waited, and another manager, Gavin, finally opened the window so I could explain what happened. The issue wasn’t the pennies — it was the lack of communication and the extremely poor customer service. If a location doesn’t have pennies, customers should be told up front. McDonald’s should also round prices up or down instead of shorting customers money. If every customer is shorted even a few cents, that adds up, and that’s wrong. Pennies are still in circulation and still being used. If Albert is a manager and handles customers this way, he seriously needs customer service training. This situation was handled completely wrong. But I do wanna thank Gavin for handling the situation instead of slamming the door on me. In the end, mcdonald's gained money off of me. And I lost money. Makes me not wanna go to mcdonald's no more definitely not this one!! I gotta mcdonald's pretty much every day and i've not had a problem with the penny situation. Pennies are still in circulation and still being used.No reason for them to make money off us.
  • JR
    Jacob Runnels
    Dec 29, 2025
    1.0
    This location has their bathrooms locked and they require purchase before gaining access. Whoever is the franchise owner of this location should probably look into whether they have sufficient funding in order to operate if this is acceptable to them
  • JH
    John Hoo
    Dec 24, 2025
    1.0
    I have ordered from this place probably hundreds of times. 9 times out of 10, they will invariably screw up my order (unless I order only one drink). Items will always be missing. You will never get exactly what you paid for without going back inside to complain. Nonetheless, it is convenient I suppose. Hence the begrudging return business.
  • DB
    Douglas Betts
    Dec 18, 2025
    1.0
    I politely asked the lady at the window to make sure I had jam and salt and pepper and instead of making sure I did she just femslpained that she has been here 20 years. I should have checked but I trusted her. Turns out she doesn't know the difference between ketchup and jam.
  • CK
    Chicken Wing King
    Dec 6, 2025
    1.0
    Three times is the charm. Never coming to this awful place again. Ordered the spicy chicken deluxe and sure as can be, they gave me the wrong sandwich. No lettuce or tomato on it. Everytime this McDonald's screws up the food. Worst is you can tell just by the employees attitudes that they don't care at all. Get rid of the whole staff at this point.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Ypsilanti, MI?

McDonald's in Ypsilanti, MI is open 24 hours a day, 7 days a week, including drive-thru and delivery services.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location provides 24/7 drive-thru service.