Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty bathrooms and unkempt dining areas.
Staff Behavior
Several customers noted rude or indifferent staff behavior, contributing to a negative dining experience.
Food Quality
Food quality was often described as subpar, with complaints about cold, stale, or improperly prepared items.
CM
Chace Morrill
Jan 1, 2026
1.0
I've waited a few months before reviewing. This really is that bad. I used to stop here to pick up a drink for my wife on my way home from work, now I intentionally go an additional 10 minutes out of my way to avoid this location. It is ALWAYS painfully slow, even in the drive thru and it's been this way for ages. Mismanagement or whatever you want to call it. You will be doing yourself a favor if you find another one even 20 minutes away.
DM
Donovan Miles
Dec 29, 2025
2.0
I ordered a sausage, egg McMuffin sandwich and received an old egg which looked green - very disappointing - never experienced anything like this before!
PR
Possibly Frank but not really
Dec 23, 2025
1.0
If I could give them zero or negative stars I would. Twenty minutes for a basic order in the drive through and the food was cold and stale. Customer service was non existent. Avoid this place if you can.
GW
Griffin Wilson
Dec 17, 2025
1.0
Drive thru is fine but inside is terrible especially when having to use cash and the lack of customer service the front registers is hardly ever noticed and one day I ordered 2 apple pies me and my wife waited 45 minutes cause they seemed busy and I didn't even get my recipe and they then forgot my order and cleared it off of the screen entirely, I had to ask for the manager and gwt my money back they found the order in the system and then said they are sorry for the inconvenience. I remember to this day that I went up and asked about the pies and being told they both don't have my order and they are all out of pies. This McDonald's should be liable on there part.
JS
Jamarie Smith
Dec 15, 2025
1.0
This md is absolutely horrible in the last week I’ve been two times The first time I ordered six sausage biscuits and four hashbrowns they gave me six hashbrowns and one sausage biscuit went home and had to turn all the way back around at three Something in the morning only to have to wait like 25 minutes for the rest of the sausage biscuits
I went last night. I had two Mc doubles with Mac sauce and a McChicken with cheese and bacon. They put Mac sauce on the McChicken and nothing on the mc doubles once again had to wait about 20 minutes for them to fix it. I’m over it. I won’t be coming back.
What are the operating hours of McDonald's at 166 James L Hart Pkwy, Ypsilanti?
McDonald's is open 24 hours every day, from 00:00 to 23:59.
Is there a drive-thru service available at this McDonald's location?
Yes, the McDonald's at 166 James L Hart Pkwy has a drive-thru open 24/7.
What delivery options does McDonald's offer at this location?
They offer delivery with services such as curbside pickup, same-day delivery, and no-contact delivery.
Can I order McDonald's food online or via a mobile app?
Yes, you can order online through their website or use the McDonald's mobile app available on iOS and Android.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer WiFi and mobile offers?
Yes, this location provides WiFi and mobile offers for customers.
Are there any nearby hotels if I am visiting McDonald's at this location?
Yes, nearby hotels include Fairfield by Marriott Inn & Suites Ann Arbor Ypsilanti, Fairfield Inn by Marriott Ann Arbor Ypsilanti, and Hampton Inn & Suites Ypsilanti, convenient for travelers needing accommodation.
What nearby places can I visit if I stop by McDonald's at 166 James L Hart Pkwy?
Nearby you can visit Buffalo Wild Wings for American-style dining, Bobalee Co. for bubble tea and smoothies, and K & D Bistro for Vietnamese cuisine.
How can I find public transit or travel services near McDonald's?
The Greyhound Bus Stop at Shell is nearby, providing bus services for convenient travel to and from McDonald's.
Are there any healthcare facilities close to McDonald's at this location?
Yes, Fresenius Kidney Care, a dialysis clinic and health facility, is located nearby for medical needs.