Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude and unhelpful staff, particularly in the drive-thru and at the counter.
Order Accuracy
Numerous complaints about incorrect orders and missing items, with some customers receiving the wrong food entirely.
Cleanliness
The restaurant was frequently described as dirty, with reports of trash and spills not being cleaned up promptly.
Food Quality
Inconsistent food quality, with some customers receiving cold or poorly prepared items, while others noted fresh and tasty food.
Long Wait Times
Customers often experienced long wait times for their orders, both in the drive-thru and inside the restaurant.
LK
Liz Kelly
Nov 9, 2025
1.0
Says drive thru open 24 hours on the sign and they were closed 😠
AR
Alex Roelofs
Oct 30, 2025
4.0
The service and food here used to be terrible, and you could even hear the employees making fun of customers.
They seem to have a lot of new staff, they've improved a lot! Orders are very accurate, food is delicious, and they're very fast, if they're not too busy.
LH
Lieutenant Hawkeye
Oct 24, 2025
4.0
McDonald's as some how always orders the same thing every time, two Plain double cheeseburgers and large frie. Please Stop putting Onions on my burgers. it's just bun meat, cheese, meat, cheese then bun. First off you have no idea if I'm allergic to onions. (thankfully I'm not) but I absolutely Hate them. that is why I order Plain double cheeseburgers.
DD
Dom
Oct 24, 2025
5.0
Great place to enjoy McDonald's famous food on 28th Street.
Families definitely will enjoy the bonus of a play place and a meal at this location.
Fresh food was delicious, Monopoly, and a beverage.
Can't lose with this McDonald's. Conveniently between the Woodland Mall and Rivertown Crossings mall in Wyoming, MI.
JJ
Jessica
Oct 24, 2025
1.0
Whoever was working at the drive-through cash register right now was so rude