Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported receiving cold, stale, or incorrect food orders, with some mentioning moldy items and undercooked fries.
Service Issues
Many reviews highlighted rude and unprofessional staff, slow service, and frequent mistakes with orders, leading to customer frustration.
Cleanliness
Several customers noted unsanitary conditions in the restaurant and bathrooms, with some describing it as the dirtiest McDonald's they have encountered.
Customer Experience
Mixed feedback on customer service; while some praised individual employees for their friendliness, many others reported negative interactions and a lack of urgency from staff.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders, including missing items and wrong food being served.
CS
Catherine Stonecipher
Nov 14, 2025
1.0
They never get the order right and when you tell them they kinda act like it's your fault. It's dirty. Not to mention all the high school kids in there being very rude and disrespectful. Foods over cooked. Idk why they want $15-20 an hour for doing NOTHING RIGHT. The wait times are insane and they always deal with the drive thru first, I've waited 25 minutes before ANYONE took my order.
DD
Dewey
Nov 8, 2025
2.0
Food is good, made up to standard.
But the employees don't usually end up listening to our orders and end up getting them wrong every single time.
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Chelsea Smith
Nov 1, 2025
2.0
Playplace smelled like urine
SG
Shirley G.
Nov 1, 2025
5.0
Took (my)NaNa's Babies here, they love McDonald's.
BD
bad dog
Oct 29, 2025
1.0
Ordered the McDouble deal, got home to find no nuggets in the box and instead it was filled with BigMac special sauce. Not terribly upset about no nuggets but can’t figure out how that mistake is even remotely possible. Tried to call and notify them of the error but the number listed was no good.