Morton's The Steakhouse

Reviews

• DR

  Dave Roz

  2 days ago
  5.0
  I attended my work Christmas party at Morton's this weekend. We had a 50+ party in a side room. I had VERY high expectations. This was my first time visiting and everyone I talked to really hyped this place up. Customer service was top notch. Staff was absolutely amazing. Every request was accommodated and drinks were refilled quickly. I can't fault anything about the staff. They took really good care of us. The only thing that surprisingly disappointed me was the steak. The main event. The star of the show.. it was mid and overcooked. My requested medium rare filet was medium+ by the time it got to me. I did not send it back because I didn't want to be the jerk at the company Christmas party. I'm sure my steak sat under a warming lamp for a very long time before it got to me because the size of our party and i was sitting at the last table that was served. The plate presentation looked very cruise ship "throw it on the plate and get it out" at best. (see photo and judge for yourself) I expected the steak to be the main event at Morton's Steakhouse. But f you are an acclaimed Steakhouse that can't serve a steak at the temp a customer requested, nothing else you do really matters. The salad, rolls, sides and desserts were all amazing, which makes the mid steak even more disappointing. I feel like we got the express rush version of Morton's. I'm sure if you are a smaller party the attention to detail would be much better. But at the price we paid, we shouldn't have to accept a lower standard because we were in a large party. I'm still giving five stars because I don't leave negative reviews, but if I had to pay for this meal I would have been disappointed. I probably won't visit again but I'm glad I got to experience Morton's. Feliz Navidad!
• YG

  Yo Giles

  4 days ago
  5.0
  My husband and I dined at Mortons in Troy and had the most amazing experience. It started with our server, Mario, who was the most Professional waiter that we have had in a long time. He started by greeting us by our unique last name. Yes, he said it correctly! He provided the menus and gave us time to peruse without stress. He returned to discuss starters and cocktails. He displayed expertise with the menu and suggested an amazing cocktail! Mario was patient with our questions about the different cuts and even took time to give us a little show and tell with the display. He even remembered our to go request and had it waiting for us (no delay). Mario was a pleasurable asset to our regular date night. His attention to our needs was an added touch to our romantic dinner! The atmosphere was great. We can't blame Mortons for a few loud guests. The hostess was especially attentive and sat us away from them. We were able to enjoy the soft music. The food was delicious -no disappointments to mention! We both ordered the cajun ribeye and our sides were delightful. No room for dessert...maybe next time. We read an unfavorable review about Mario and refuse to believe it. Did I say Mario was pleasant, professional, patient and an added touch to our dining experience? Well, let me say it again...Mario was pleasant, professional, patient and an added touch to our dining experience! We look forward to dining in his area in the future! Next time we are bringing our mom and wont need to order her a meal to go 😀.
• JS

  Jill Smith

  Dec 2, 2025
  5.0
  Had an absolutely wonderful time! I read a majority of the reviews, and I noticed that people are quick to write a negative and seldomly do people write a positive. I had the Cajun ribeye and it was the most flavorful steak I had ever had! Our server was top notch. From her recommendations, to her pacing out our dinner. Unlike most, we were there for the experience and not just to eat food. That is what you are paying for, relax and enjoy! We have been to other steakhouses and I appreciate the fact that they honor the dress code. You don’t have to wear a suit, they allow jeans. Over heard people at the door arguing with the hostess about their hoodie. This is a nice restaurant. If you can’t afford to wear something other than sweatpants, then this isn’t your place. I don’t understand the low star rating. Every time we come here everything has been exceptional! The management team is very friendly and has rectified any problems we may have had. Seems like some people would rather hide behind their keyboard than give the managers the opportunity to make things right!
• KT

  Kyna Taylor

  Nov 27, 2025
  3.0
  My family and I chose Morton's for Thanksgiving Dinner. Beautiful atmosphere when you walk in. The hostess that walked us to our seat reminded my father to remove his hat before he could even sit down or take his coat off, which I felt was rude. We were aware of the "strict" dress code so my father was planning to remove his hat as he sat down there was no need for the rude reminder and stare to make sure the hat was removed. My mother also wore a hat as part of her outfit and was asked to remove her hat which we all felt was extremely rude. Especially when we saw other women in the restaurant with hats on that were a part of their outfit. I understood the dress code but we saw a large party with Lions jerseys on and some customers wearing jeans and tennis shoes (not dressy at all). While my mom wore a dressy hat and was asked to remove it. The food was OK. I did not get what I thought I ordered. Our waitress misunderstood what I wanted which was no fault of her own as she was very nice. My overall disappointment led me to settling for what I was served. Needless to say my first experience at Morton's was quite disappointing. Changes definitely need to be made to their "strict" dress code. Jerseys, t-shirts, jeans, and tennis shoes are acceptable but women's dress hats are not.
• DT

  DENISE TOMLINSON

  Nov 26, 2025
  1.0
  We went to Morton's to celebrate my sister's 58th birthday and everything was fine up until we received our food. There were four of us and we all received cold food. The birthday girl decided to return her meal. The rest of us decided to pack it up and take it home. The kitchen was closing and we thought maybe reheating it would make everything ok. We informed the server of the cold food and as she picked up the tab she said "oh okay". When she returned I reminded her that she didn't apologize for the cold food. She said "oh I wasn't thinking and I'll let the manager know" We requested to speak to the manager, the server returned and told us that the manager (EJ) was on a phone call and he will not be able to speak to us. We waited 10 minutes and he still refused to talk to us. I told the server that the manager turned a small problem into a VERY BIG issue by not addressing us. The bill was paid We didn't ask for anything but an apology from management. We continued to wait for the phone call to end and EJ still refuse to speak to us. One thing I cannot stand is bad customer service and that was the worst that I have received at a very high-end restaurant. There's no way that this manager couldn't have put his call on hold and come apologize to his guest!!! He never spoke with us. We were very upset the Morton's treated us this way. I don't think I can go back to Morton's after spending over $500 and receiving cold food AND bad customer service. We all agreed that the cold food was not the biggest problem. It was the managers behavior that really disappointed us. He changed all of our moods and it turned out to be a terrible experience!!!!!!!!! We were very disappointed 😞

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