While many customers praised the pizza and other menu items for being delicious and consistently good, there were several complaints about food being greasy, burnt, or inedible, leading to physical illness for some.
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude management responses and dismissive attitudes towards complaints, which negatively impacted customer loyalty.
Delivery Issues
Some customers reported problems with delivery, including orders being canceled or mishandled, leading to frustration and dissatisfaction.
Loyalty and Consistency
Despite recent negative experiences, many long-time customers expressed their loyalty and fondness for the restaurant, noting that it has been a staple in the community for years.
MM
M4rk Mullinaz
2 days ago
4.0
Good pizza good deals love the discount for cpl holders love supporting small business
LR
Lacey Rogers
2 days ago
5.0
Their pizza will always be my favorite. They have the best deals pizza and bread. Pizza always arrives fresh and hot.
MW
Misty Willey
3 days ago
1.0
We have been ordering from Karl's for over 20 years... lately the food has completely sucked! I ordered a Antipasta Salad and it had about 5 pieces of chunk lunch meat, very little mozzarella cheese and shredded lettuce - the container was completely shredded lettuce with very few toppings. We will NEVER order from here again! 😒
NJ
Nichole Jarrell
Dec 27, 2025
1.0
Unacceptable Customer Service & Inedible Food-Physically Ill.
We ordered Karl’s Pizza 12/27 while celebrating Christmas with family at my father’s home, and the food quality was terrible. The pizzas were so greasy they were inedible, and the meat appeared undercooked. After eating, THREE people became physically ill, and one entire pizza went untouched because no one could tolerate it.
Managements (Rob) response was rude, dismissive, and condescending, making us feel like scam artists instead of long-time customers raising a legitimate concern. We’ve been loyal customers for 10+ years and have never experienced anything like this. Many families here have been long time customers. Receiving no apology and repeatedly hearing “I don’t know what you want me to do” is unacceptable stating if you want to bring the pizzas back we can re-make, well I explained that we were celebrating Christmas tonight therefore I’m not going to ask guests to wait to eat and we certainly didn’t think we get physically ill.
You would think ownership and management would appreciate long-standing customers and make an effort to correct a clear mistake, rather than brushing it off and showing zero accountability. This situation should have been handled with basic manners, empathy, and customer service—something that may need to be relearned. It’s apparently okay to take our money, but not okay to treat customers with respect when something goes wrong.
Because of both the inedible food that made people sick and how this was handled, multiple long-time customers present will no longer be ordering. If possible, I would like this issue escalated. I also have photos of the food we received.
JP
Joe Porchia
Dec 21, 2025
5.0
I’ve been going to Karl’s for as long as I can remember and they never fail to turn out great food!
Another great pizza tonight!
Frequently Asked Questions About Karl's Place Pizza
What are the regular business hours of Karl's Place Pizza?
Karl's Place Pizza is open from 4:00 PM to 10:00 PM Monday through Thursday, 4:00 PM to 11:00 PM on Friday and Saturday, and 4:00 PM to 10:00 PM on Sunday.
When is delivery available at Karl's Place Pizza?
Delivery is available every day from 4:00 PM to 9:00 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.
What types of pickup and delivery services does Karl's Place Pizza offer?
Karl's Place Pizza offers both in-store pickup and delivery services.
What are the takeout hours for Karl's Place Pizza?
Takeout is available daily from 4:00 PM to 9:00 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.
Where is Karl's Place Pizza located?
Karl's Place Pizza is located at 9054 Telegraph Rd, Taylor, MI 48180, United States.
Where can I view the menu and place an order online for Karl's Place Pizza?
You can view the menu and place orders online at https://karlspizzataylor.com/menu.
What types of cuisine does Karl's Place Pizza serve?
Karl's Place Pizza serves pizza, sandwiches, Italian dishes, seafood, and also offers catering services.
Are there any nearby places where I can shop for electronics when visiting Karl's Place Pizza?
Yes, near Karl's Place Pizza you can visit Paymore Taylor or PayMore - Buy, Sell & Trade Electronics for your electronics shopping needs.
What nearby stores can I visit for convenience items when dining at Karl's Place Pizza?
You can stop by Taylor Party Store or Walgreens, both located nearby, for convenience items and additional shopping needs.
Are there any nearby beauty or salon services near Karl's Place Pizza?
Yes, nearby beauty and salon services include Sanai Salon Suites, Glamified, BoRics Hair Care, and Lovely Nails.