McDonald's

3.4
921 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13640 Southcove Dr, Sterling Heights, MI
48313, United States

Hours

Reviews

3.4
921 reviews
5 stars
314
4 stars
193
3 stars
138
2 stars
83
1 star
193

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy, leading to frustration.

Staff Attitude

There were numerous complaints about rude and unprofessional behavior from staff, including a lack of respect towards customers.

Food Quality

Many reviews indicated a decline in food quality, with issues such as undercooked items, incorrect orders, and unsanitary conditions.

Management Issues

Several customers expressed dissatisfaction with management, citing poor handling of customer complaints and lack of professionalism.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and helpfulness, as well as the nostalgic atmosphere of the location.
  • KM
    Kaitlyn Motloch
    Dec 18, 2025
    5.0
    THE SERVICE WAS SO WONDERFUL!! We brought our school here after a field trip and they were so quick and kind to our students. I can't give them enough praise for how wonderful they were. Thank you so much for your kindness!
  • RS
    Ricky Sublett
    Dec 17, 2025
    1.0
    What in the world is WRONG with Mcdonlalds? A sun visor IS NOT a hat or hairnet and DOES NOT cover all the hair. How do you NOT know this? This is very concerning and EMBARRASSING. Why does McDonalds even give sun visors to cooks working in a commercial kitchen? It’s so absurd and illegal. STATE HEALTH CODE VIOLATION. AGAIN AND AGAIN. DIRTY. NASTY.
  • TL
    the boss is lit
    Dec 16, 2025
    1.0
    in the drive-through, 25 minutes in the drive-through, worst place ever I could’ve had a steak and had my meal before this place
  • MH
    Michael Hanford
    Dec 15, 2025
    1.0
    NOT LGBT FRIENDLY! I usually don’t have strong feelings about this location. It’s often not very clean, but my food is generally fine. Today, 12/15/25 around 12:30 PM, I witnessed something that really crossed a line. A woman who appeared to be a manager, she was directing staff and handling orders, was speaking to coworkers in Arabic while preparing food. There was a DoorDash driver waiting for an order who appeared to be transgender. The manager kept giving them hostile looks. Once the driver walked away, she began mocking the person’s appearance to her coworkers in Arabic. I speak Arabic, so I understood exactly what was being said. I told her in Arabic to stop and that it was unkind. After I received my food, I calmly addressed her in English. I told her I was not angry, but that she should be more respectful toward people regardless of how they look or choose to live, especially since you never know what someone else is dealing with. Her response was, “I don’t care, I hate those people.” I told her that I believe all people deserve respect and that I didn’t think her behavior was right. She replied, “That’s your opinion.” What prompted me to leave this review is not just the initial behavior, but the fact that she doubled down on it. If she had shown any remorse, neutrality, or even professionalism, I would have let it go. Instead, she openly stated that she hates a customer group. As a customer, and as someone who understands how businesses should treat people, I find that completely unacceptable. No one should be mocked or hated by staff while simply trying to do their job or pick up food. I would not want employees representing my business this way.
  • AL
    Amy L
    Dec 2, 2025
    1.0
    This McDonald’s used to be the best in the area, over the last 3 weeks the food quality has continually been worse and worse, the fries are always undercooked and over salted, the burgers and nuggets used to be hot and are now tempid if you’re lucky. Will avoid this location.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 13640 Southcove Dr, Sterling Heights?

McDonald's is open daily from 6:00 AM to 10:00 PM.

What are the drive-through hours at this McDonald's location?

The drive-through is open daily from 6:00 AM to 10:00 PM.