McDonald's

2.3
2209 reviews
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Business Details

22333 E 9 Mile Rd, Saint Clair Shores, MI
48080, United States
(586) 445-6196
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
22333 E 9 Mile Rd, Saint Clair Shores, MI
48080, United States

Hours

Reviews

2.3
2,209 reviews
5 stars
337
4 stars
242
3 stars
281
2 stars
209
1 star
1,140

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding 20 minutes even when the restaurant was not busy.

Food Quality

Many reviews mentioned cold, old, or poorly prepared food, with specific complaints about soggy fries and burnt burgers.

Customer Service

Numerous customers experienced rude or unprofessional behavior from staff, with reports of employees arguing and ignoring customers.

Cleanliness

The restaurant was often described as dirty, with complaints about filthy bathrooms and trash in the dining area.

Management Issues

Several reviews indicated poor management and lack of accountability among staff, contributing to the overall negative experience.
  • KS
    Kalei Sliwinski
    1 day ago
    1.0
    absolutely no reason why i should be sitting for 10 minutes waiting to be greeted at the drive thru when there are no other cars in line, and no other customers in the lobby. slowest service EVER, these people need to take some pride in their work and actually do the job they were hired for.
  • TG
    T. George
    6 days ago
    2.0
    Mobile app was used. Got there had to wait about then got my food and the food was not hot. By the time I got 10 minutes away, everything was cold.
  • SM
    Samantha Marley
    Nov 15, 2025
    1.0
    Mobile ordered 2 larger meals and one happy meal, did not receive the fries or drinks for the large meals and the chicken sandwich we did get the bun was rock hard and stale, the chicken tasted like day old leftovers and had brown lettuce to top it off. So disgusted
  • SM
    shane muysenberg
    Nov 15, 2025
    1.0
    When our food was delivered, 2 large meals and a kids meal. Both fries were missing, one large drink and the kids drink. The one drink we did get was wrong and the deluxe chicken sandwich had a rock hard stale bottom bun and brown dried out lettuce. One bite without bottom bun and it tasted like yesterday's leftovers.
  • GN
    Gabrielle Norton
    Nov 1, 2025
    1.0
    This place got no better with new management. I had a mobile order And I gave them plenty of time to prepare it before I showed up. When I showed up and went inside, I heard the man yelling “I have four sausage McMuffins And hotcakes up!” Which is exactly what I ordered so originally I was like OK cool they’re about to give me my order. But I was wrong. I sat there and waited and waited and waited probabaly 10-12 minutes. They prioritized the drive-through and ignored the people inside waiting. By the time they acknowledged my order, my food was cold and nasty. I should learn to never expect anything less from this location. But hey, I’ll give them props for having my order correct for once ever.
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Frequently Asked Questions About McDonald's

What are the McDonald's Saint Clair Shores drive-thru hours?

The drive-thru is open daily from 5:00 AM to 1:00 AM.

What are the in-store hours for McDonald's at 22333 E 9 Mile Rd?

The restaurant is open daily from 7:00 AM to 11:00 PM.