Wendy's

3.1
758 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1344 Walton Blvd, Rochester Hills, MI
48309, United States

Hours

Reviews

3.1
758 reviews
5 stars
218
4 stars
150
3 stars
107
2 stars
74
1 star
209

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, including rude staff and long wait times.

Food Quality

Many customers reported cold, stale, or improperly prepared food, with several noting that their orders were incorrect.

Cleanliness

The restaurant was frequently described as dirty, with sticky floors and unkempt dining areas.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders and missing items.

Staff Attitude

Customers expressed frustration with the negative attitudes of employees, contributing to an overall poor dining experience.
  • JJ
    Jaleshia
    Nov 13, 2025
    1.0
    I would never eat at this location again, my lemonade tasted like dirty water and asked for exchange it still taste dirty, food was not fresh!! Please do better
  • SP
    Steven Pew
    Nov 9, 2025
    2.0
    I placed a mobile order and went in early to get it. I sat in view of the counter and waited for them to bring the food to the mobile order area. I was waiting a long time and went up to ask about it and they said, "Oh, it is ready." I said I've been waiting a long time, why didn't anyone say anything or bring it out. I got no response. They weren't busy and there was no reason someone couldn't have asked me or brought it out. That is not good customer service.
  • RH
    Robert Hinh
    Nov 7, 2025
    5.0
    Pretty consistent service. I usually order through their mobile app and it works all the time. The people at the drive thru are nice too.
  • NW
    Nicholas Weingartz
    Nov 1, 2025
    1.0
    Gets the order wrong legitimately every time. Kind of impressive
  • RM
    Ruben Mendoza
    Oct 20, 2025
    1.0
    Shorted 3 burgers, had to go back to get our order completed. No apology, very rude, awful service. Avoid this Wendy's

Frequently Asked Questions About Wendy's

Is Walton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.