McDonald's

3.3
1343 reviews
Get DirectionsCallWebsite

Business Details

1991 W Houghton Lake Dr, Prudenville, MI
48651, United States
(989) 366-5005
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1991 W Houghton Lake Dr, Prudenville, MI
48651, United States

Hours

Reviews

3.3
1,343 reviews
5 stars
400
4 stars
270
3 stars
259
2 stars
142
1 star
272

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is inconsistent, with reports of rude staff and long wait times, but some customers also noted friendly service.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food.

Food Quality

Food quality is hit or miss, with complaints about cold or soggy fries and inconsistent freshness.

Management Issues

Several reviews mention poor management practices, including lack of training and organization, leading to customer dissatisfaction.

Pricing Concerns

Customers expressed that prices are high for the quality of food and service received.
  • TA
    Tonya Anderson
    Oct 31, 2025
    1.0
    I basically felt like I was being accused of lieing last night because I said I didn't receive my shake. The kid at the window said "are you sure"? I went through all the drinks he already handed us and sure enough his co worker was bringing my shake over then he handed it to me and didint say anything. As far as customer service I would say this is the worst McDonald's around here. Also it's so annoying when they ask you to pull up to the first window and nobody is there to be able to pay so we go to the next one. My daughter did that the one day and the guy said I asked you to pull to the first window and I told him there was nobody there to pay and he said "well they are doing dishes so we can keep this place going". That made no sence so we are expected to wait until they are done doing dishes? I could go on but I'll leave it at that.
  • CC
    Caroline
    Oct 24, 2025
    1.0
    Cold fries one day, none the next. Manager likes to have employee gatherings in the parking lot at night so they can all stare at you when you pull in. Damn, now they have to work. And double check everything you order, they WILL screw something up and NOT CARE, no matter how good a customer you have been in the past. DONE with THIS location.
  • BT
    Brother Tim
    Oct 15, 2025
    2.0
    Just ordered coffee got it wrong 😞
  • DB
    Dawn B
    Sep 25, 2025
    1.0
    When I asked the cashier for my drink cupShe rolled her eyes at me and slammed the cup on the counter. Not sure what the problem was when asking for something I paid for.
  • ML
    Marjery Lake
    Sep 18, 2025
    3.0
    I honestly stop for coffee a few times a day .. the staff is wonderful
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Prudenville, MI?

McDonald's in Prudenville is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Fridays and Saturdays, it stays open until midnight.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.