McDonald's

3.3
1353 reviews
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Business Details

1991 W Houghton Lake Dr, Prudenville, MI
48651, United States
(989) 366-5005
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1991 W Houghton Lake Dr, Prudenville, MI
48651, United States

Hours

Reviews

3.3
1,353 reviews
5 stars
403
4 stars
273
3 stars
259
2 stars
142
1 star
276

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful staff, with several instances of poor customer service experiences.

Order Accuracy

Many reviews mentioned incorrect orders being received, with customers expressing frustration over missing items or wrong food.

Speed of Service

Numerous customers complained about slow service, with long wait times reported both in the drive-thru and inside the restaurant.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or soggy fries and overall dissatisfaction with the freshness of the food.

Management Issues

Several reviews pointed to poor management practices, including staff training and handling of customer complaints.
  • CF
    Clare Franquist
    1 day ago
    5.0
    Awesome people and great service 👍
  • BH
    Brayden Huffman
    Dec 29, 2025
    4.0
    good fries. good employees.
  • YT
    Your Thighness
    Dec 23, 2025
    1.0
    Bad experience rude employees unsalted Fry's old nuggets messed up my burger and said they wouldn't replace it.on my burger I asked for a burger and they gave me a cheese burger. I said no cheese. The place is lucky they even have Business if that's even what you call it.
  • TA
    Tiffany Arcond
    Dec 20, 2025
    4.0
    Not the greatest and I prefer the old look compared to the new . But I do really like the woman who works drive thru most mornings she is pretty nice and quick about the orders and everything now at the front front they are always usually rude and I'll be honest haven't found a McDonald's yet they aren't
  • PT
    Preston Thornton
    Dec 11, 2025
    1.0
    Placed an order through the app, then was told they couldn't make it because they stopped serving breakfast 5 minutes ago. Order was placed 15minutes prior. Low quality food, low quality service, low quality experience. Prior to this I've had great experiences. Usually with the night crew though, morning shift should probably get it together. 🙄
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Prudenville, MI?

McDonald's in Prudenville is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday. On Fridays and Saturdays, it stays open until midnight.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.